The Director of Business Applications & Operations leads global business operations, focusing on process analysis, data-driven automation, and increasing productivity and profitability through effective BI and operational systems.
Description
Commit is a global tech services company, headquartered in Israel and operating across NAMER and EMEA.
We specialize in Cloud, DevOps, Data, Cyber, and AI solutions — helping startups and enterprises accelerate their digital and GenAI transformation.
The Director of Business Operations plays a hands-on role at the intersection of strategy and execution, leading business operations through deep process analysis, data, BI, and AI-driven automation.
This role combines business analysis expertise with operational leadership to drive productivity, profitability, and scalable growth.
Key Responsibilities
- Hands-on leadership of global business operations, designing and implementing smart, scalable, data-driven processes.
- Act as a senior Business Analyst, leading end-to-end process analysis, requirements definition, and optimization across Sales, Delivery, Finance, and HR.
- Design, build, and own KPI & BI frameworks, including dashboards and reporting layers, integrating CRM, ERP, and data platforms.
- Lead process mapping, gap analysis, and business requirements for automation and AI initiatives.
- Implement AI-powered tools and predictive analytics to improve decision-making, forecasting, and operational efficiency.
- Work closely with the CEO, CFO, and business leaders to translate strategy into measurable, data-backed execution plans.
- Standardize and continuously improve global operational processes across Israel, EMEA, and NAMER.
- Promote a culture of data-driven decision-making, transparency, and continuous improvement.
KPIs & Outcomes
- Increased productivity per FTE and improved delivery efficiency.
- Improved margins, utilization, and forecasting accuracy.
- Faster business cycles through automation and well-defined processes.
- High-quality, real-time visibility into business performance via BI.
Requirements & Qualifications
- 5+ years of experience in Business Operations, Business Analysis, Information Systems–oriented roles.
- Proven hands-on experience in process analysis, BI, and operational systems — not only management.
- Strong background in process design, requirements gathering, KPI definition, and BI reporting.
- Experience working with CRM, ERP, data platforms, and BI tools (e.g., Power BI, Tableau, Looker, etc.).
- Familiarity with AI, automation, and data-driven operational models.
- Experience in tech services environments (Cloud, DevOps, SaaS, AI).
- Strong analytical mindset with the ability to connect business needs to systems and data.
- Global mindset and experience working across regions and stakeholders.
Top Skills
AI
Business Intelligence
Cloud
CRM
Cyber
Data
DevOps
Erp
Looker
Power BI
Tableau
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