Senior Director - Atlassian Products & Services

Remote | Full-Time

Help our team, help our customers, get the maximum value they can from their Atlassian tools.

You will be responsible for three main areas of work. 

• First is helping our managers and individual consultants to deliver fast, high quality, customer service. 
• Second is that you will work with both our consultants and partner sellers to design solutions using Atlassian software to meet customer needs.
• Third is that you will personally help run the implementation of our most complex customer solutions.

We expect your time to be split 20/50/30 across the three in that order.

• You know all Atlassian tools like the back of your hand and would be considered a Subject Matter Expert (SME) by anyone who had a conversation with you on the topic
• You know the underlying and associated tech pretty well. Topics like Github, webhook integrations, scripting, or Atlassian Marketplace apps should come naturally and you should be able to carry a comfortable conversation with an SME on the topic. 
• You can understand the customers business without being an expert in their field. For example, if you talk to a national chain of oil and gas stations, you can make reasonable assumptions on how and why they operate and how that fits into their business processes.
• You understand the needs of team members at all levels of an organization. Different positioning needs to be used with executives vs people managers vs individuals. This skillset needs to exist when interacting with Modus team members, and customers. 
• You have an attitude of very high ownership. If work is assigned to you, you will run it down until it is done. 

About us: 

Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world’s largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise-scale capabilities, helping organizations drive customer engagement, enhance retention, and maximize long-term value. As an award-winning Atlassian partner, we enable businesses to build customer-centric products that foster lasting relationships and adoption.

• Remote work with flexible working hours
• Flexible Time Off/PTO
• Premium Health Insurance (medical, vision, and dental)
• 401 (k)
• Modus Global Office Program: for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries. 
• Employee Referral Program 
• Client Referral Program
• Travel according to client or team needs
• The chance to work side-by-side with thought leaders in emerging tech
• Access to more than 12,000 courses with a licensed Coursera account.
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Additional benefits might apply contingent on your location.

Modus Create is a global consulting firm that helps organizations modernize their platforms, products, and processes. From open-source roots to enterprise transformation, we bring together strategy, design, engineering, and AI to build what’s next.

• 100% remote since day one
• Named a top company for remote work by FlexJobs and Inc.
• Trusted by leading brands across the globe
• Culture of autonomy, mastery, inclusion and continuous learning

By joining our team, you’ll be part of a high-performing group that leverages each other’s strengths and celebrates every success together. Apply now and show us you have what it takes to drive impactful data engineering & machine learning strategies with Modus Create!