Director, Assessments

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possibilities in healthcare.

The Director of Assessments and Integrations oversee and provides direction for the assessment process including all activities starting with execution on the Statement of Work (SOW), collection of data per requirements document, validation of data and management of detail reviews, findings, and recommendations. The Director will coordinate with all presenters to review Assessment deliverables and ensure all key data elements are captured. In addition, the Director will collaborate with the Marketing and Sales team to set presentation date and finalization of Assessment documents.

Detailed and practical knowledge of acute and physician revenue cycle processes and workflows is required. Must demonstrate ability to understand, calculate and apply key performance indicators (KPI’s) for all phases of the revenue cycle. The Director should have strong strategic, analytical, project management, communication, and team leadership skills. The position requires the ability to build and maintain relationships with key internal and external leaders and be able to effectively communicate and present complex information to technical and non-technical audiences. Demonstrates high proficiency in Word, Excel, Visio and PowerPoint, and other presentation graphic skills. At times, it may be required to Director the activities of more than one assessment at the same time and maintain flexibility with data only and cycle focused assessments.

Job Responsibilities include, but are not limited to:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Overall Assessment Support:
  • Ensure team maintains and distributes Assessment project calendar and Assessment pipeline calendar.
  • Directors Assessment Manager to create organized files and directories.
  • Oversees the creation, maintenance, and updates of Assessment documents.
  • In early phases of Assessment, reviews receipt of requested documents, including assessing whether documents received met specifications. Directs team to follow up on missing documents and ensures Ensemble team has what they need to complete the document and data reviews.
  • Pre-Onsite or Initial phase of Assessment
  • Directs the coordination of internal kick-off and recurring rounding meetings.
  • Works with AVP, Assessments to establish Assessment timeline.
  •  Ensures Schedule B is submitted in a timely manner to client, with meetings to go over requests.
  • Coordinates the distribution of Assessment templates to the Assessment team and provides team with overall feedback about specific client.
  • In coordination with AVP, Assessment and Assessment managers, reviews assigned Assessment document sections and revises formatting, content, punctuation to comply with Ensemble standard and value-added content.
  • Prepares team and senior leadership for On-site visit, targeting key areas of follow up.
  • Maintains open, transparent communication with client and internal team to ensure we keep on track with all deadlines.
• Onsite Phase:
  • Works with AVP, Assessments to communicate meeting requirements, daily rounding reviews and creation of findings and recommendations. Runs end of day internal review sessions to capture highlights, including findings and potential compliance risk items.
  •  Assists in preparing Assessment week-ending report to client team.
• Post Onsite Review Phase:
  •  Oversee, and reconcile final deliverable compilation by collaborating with Subject Matter Experts on their findings/recommendations, KPI’s, examples and all data needed to support our report of financial lift.
  • Submit to Marketing for formatting in a timely manner, allowing time for review and print out of documents.
• Post Final Presentation Phase:
  • Ensures uploads of final deliverables to ShareFile, including all exhibits.
• Integration Phase:
  • Lead Client Readiness update meetings held by the STO Team.
  • Collaborates with Manager to create the Best Practice Tracker (BPT) for each new client FOS and generate the exports and worksheets to support the FOS Client Readiness process.
  • Manages the go-live integration process or each new client FOS, including ownership of tracking each Operations Functional Area BPT migration plan status through completion and into operational stead state.
  • Leads weekly meetings with Operational Leaders for each new client to track completion of BPT's and identify any barriers.
  • Reviews BPT reporting of % complete, barriers, accomplishments, and escalations with AVP and VP.
• Maintains knowledge of Revenue Cycle best practices ensuring high productivity and proficiency standards are met. Promotes a culture of collaboration between the Ensemble functional areas and client contacts and serves as a positive role model for Revenue Cycle. Demonstrated ability to manage the day-to-day operations of multiple mid to large sized organizations providing a diverse and complex offering of services to the community.

Experience:

• Required Minimum Education - Specialty/Major: Healthcare or related field
• Preferred Minimum Education: 4 year/ Bachelors Degree
• Preferred Minimum Education - Specialty/Major: Healthcare or related field
• Minimum Years and Type of Experience: 5 years of experience in healthcare and/or hospital revenue
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Other Knowledge, Skills and Abilities Required:

• Microsoft Office (Word, Excel, PowerPoint), Visio, Public Speaking, Project Management, Leadership skills, Customer Service skills
• Excellent written and verbal communication, Problem solving, Attention to detail, Organizational skills, Demonstrated time management skills

Working Conditions

• Requires Long Distance or Air Travel
• Requires Travel to Various Work Locations by Car

• This position pays between $122,900 to 184,350 based on experience

#LI-BT1

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble