Digital Program Manager - Digital Demand Intake & Delivery

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
The Digital Demand Intake & Delivery Program Manager manages a team responsible for leading enterprise scale demand intake, governance, and delivery transparency across Cat Digital and enterprise partners. This role drives process efficiency, on time delivery, and partner satisfaction by owning demand intake frameworks, delivery readiness, KPI support, and cross functional governance. The Program Manager ensures that strategic initiatives are scoped, prioritized, and delivered with consistency, visibility, and measurable outcomes.
What You Will Do:
Demand Intake & Process Optimization

• Lead and continuously improve the demand intake process to maximize efficiency, transparency, and investment value.
• Support Cat Digital leadership and teams in the adoption and effective use of product and program management toolsets.
• Ensure alignment of intake processes with enterprise cost and KPI expectations.

Delivery Readiness & Transparency (CSM / DRB)

• Drive effective and transparent demand intake through the DRB (Demand Review Board) process.
• Ensure scoping and solutioning activities meet or exceed 80% on time delivery targets.
• Provide clear delivery status, risks, and dependencies to Cat Digital and enterprise partners.

Governance & Cross Functional Leadership

• Lead and support governance models across Customer Success Management, Dealer Dependency, and enterprise initiatives.
• Partner with industry and enterprise stakeholders to accelerate delivery through structured governance and dependency management.
• Enable consistent handoffs and alignment across leadership scorecards and suite rollovers.

What You Will Have:
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
Program Management (M0260): Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
IT Project Management: Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources.
IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Problem Management: Knowledge of the processes involved in problem control, error control and the production of management information or computer hardware; ability to identify the root cause of problems in a timely and accurate manner and bring them to a successful resolution.
Considerations For Top Candidates:

• Proven experience as a Program Manager leading complex, cross functional digital or enterprise initiatives.
• Strong expertise in demand intake, governance, and delivery management frameworks.
• Demonstrated ability to lead through influence across business, digital, and enterprise partners.
• Experience driving KPI based outcomes, on time delivery, and executive level transparency.
• Strong communication, organization, and stakeholder management skills.

Preferred Qualifications

• Proven ability to lead, coach, and develop teams while driving delivery and results.
• Experience supporting largescale digital transformation or enterprise portfolio management.
• Familiarity with product management, demand intake, and governance tools (i.e., Azure DevOps, Aha! or similar platforms).
• Experience working with dealer, customer, or industry facing programs.

What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Summary Pay Range:
$147,760.00 - $221,640.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
February 3, 2026 - February 13, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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