First Entertainment Credit Union is looking for a Digital Product Owner who will champion the Digital Banking vision and supports strategic initiatives and day-to day activities. The ideal candidate will have the responsibility for the support and implementation of digital initiatives within the organization.
The Digital Product Owner will partner with internal and external resources to enhance Digital member experiences, increasing adoption of the Digital Channel and ensuring our technology supports members’ current and future needs.
This is a full-time, hybrid opportunity reporting to the Director, Digital Experience and is based in Hollywood, CA. The minimum and maximum salary range for this position is 92,953.95 $ to $139,430.93 in California. The target starting pay is between $92,953.95 to $116,192.44.
Responsibilities
· Own & support the Digital Experience ecosystem of products & services (including but not limited to Alkami, MeridianLink and additional vendors); ensure continued growth in channel adoption; maintain channel metrics, monitor, collect and report on member feedback.
· Monitor and report on the effectiveness of all Digital Banking services, including but not limited to Online & Mobile Banking platforms, Bill Payer, Digital Wallets, online.
· Interpret data, create, and maintain KPI reports/data visualization, analyzes result, provide on-going reporting related to Digital Experience Channel.
· Control and apply configuration changes and provide software application support for assigned digital products.
· Gather, analyze, and present data related to channel performance, member satisfaction, market intelligence and KPI’s.
· Manage and lead the execution of digital roadmap, which may include owning project meetings, time, budget spend, and quality standards to ensure successful integration and communication across all stakeholders.
· Communicate, develop, and share information about program changes and enhancements to staff, as necessary and ensures staff is kept up to date and trained on enhancements.
· Engage and collaborate with staff in other departments on any improvement areas relating to Digital Banking services.
· Produce relevant guides, procedures and other written material designed to prepare staff for changes, increase their knowledge in products and respond to objections and complaints.
· Perform other duties as assigned.
At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
Requirements
· An associate degree in Information Technology/Systems, Business Administration or equivalent work experience required. Bachelor’s degree preferred.
· A minimum of 2 to 5 years of work-related experience in a full-service financial institution or experience in a related position in a related field.
· At least one (1) year of work experience in project management and Software Development Life Cycle including analysis, development, testing, deployment, and maintenance.
· Ability to understand and represent the voice of our members in the product life cycle phases.
· Excellent project and time management skills with ability to lead multiple projects, tasks and priorities; meeting established timeframes, strategies, and tactics.
· Knowledge and ability to work with iOS, Android, or other mobile & online software applications.
· Working knowledge of HTML language and commonly used Browsers applications.
· Working knowledge of creating application diagrams such as data/workflow diagrams
· In-depth knowledge of Credit Union regulations, products and services, procedures and guidelines, and field of membership requirements.
· Effective communication skills across all levels of audience.
· Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).
