Position: Digital Intelligence & CS Operations Specialist
Location: US - Remote
Overview:
BlueVoyant is seeking a Digital Intelligence & CS Operations Specialist to serve as the operational and analytical backbone of our Digital Program and broader Client Success Management (CSM) organization. This senior individual contributor role ensures our teams have the right customer intelligence, at the right time, to drive meaningful engagement and informed decisions. Join a team dedicated to building the infrastructure, signals, and insights that power scalable customer success.
Key Responsibilities:
Customer Intelligence Infrastructure: Build and maintain customer intelligence infrastructure across Clay, Snowflake, Salesforce, and Gong — ensuring data is connected, accurate, and actionable across the CSM org.
Automated Signals & Health Scoring: Develop automated signals and health score inputs to proactively surface risk, expansion opportunity, and engagement gaps — enabling CSMs to prioritize with confidence.
Reporting & Dashboards: Create and maintain dashboards and reporting for digital segment performance and CSM-managed accounts — translating raw data into clear, decision-ready insights for leadership and the team.
Segmentation & Scaled Outreach: Support segmentation, outreach sequencing, and personalization at scale — helping the digital program engage the right customers with the right message at the right time.
Conversation Intelligence: Analyze Gong conversation data to identify trends, customer sentiment patterns, and engagement signals that inform CSM strategy and renewal outcomes.
Target Profile:
4+ years in CS Ops, Revenue Ops, or a data-oriented CSM role with hands-on experience across Clay, Snowflake, Salesforce, and Gong. You are a builder at heart — comfortable working in ambiguity, creating structure where none exists, and delivering infrastructure that teams use.
You Are a Strong Fit If You:
- Have built customer health models, not just consumed them
- Write SQL and know your way around a data warehouse
- Understand the digital/scaled CS model and have supported automated outreach
- Can translate complex data into clear actions for CSMs and leadership
- Thrive in a fast-moving environment where you own outcomes end to end
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.
BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring decisions. Please note that all applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available at https://www.bluevoyant.com/candidate-privacy-notice.
All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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