Digital Commerce Analyst (Entry Level)

ABOUT THE COMPANY

Headquartered in Irvine, California, Silk is an award-winning digital agency specializing in eCommerce. We deliver expert end-to-end solutions and services backed by the industry’s leading eCommerce platforms. With over fifteen years of experience, Silk transforms conventional storefronts into immersive, engaging experiences that drive higher conversion rates and long-term customer loyalty. Our pioneering team of software engineers, architects, designers, and digital marketers is dedicated to delivering transformative results with creativity, expertise, and energy.

JOB DESCRIPTION

We’re looking for a curious, ambitious, and open-minded Digital Commerce Analyst to join our BA team, with a twist. You’ll get hands-on experience in business analysis, client strategy, and digital marketing. This is an ideal opportunity for a recent graduate who is logical, curious, and an exceptional communicator, with an interest in building a career in eCommerce, consulting, business strategy, or digital marketing.

You will primarily support our Business Analysis (BA) team while also assisting with digital marketing initiatives, working on client-facing projects, strategic business analysis, and marketing campaigns. This role is designed for someone eager to learn across multiple facets of digital commerce and grow into a Business Analyst, Sales/ Marketing track.

RESPONSIBILITIES

• Dive into client projects, helping our BA team uncover business needs, challenges, and opportunities
• Attend client meetings and support senior consultants while learning the ropes of eCommerce consulting
• Help turn complex processes into clear flows, business requirements, and client-ready materials
• Build relationships across teams and with clients, you’re the glue that keeps projects on track
• Spot gaps, suggest solutions, and contribute ideas during eCommerce project implementations
• Collaborate across teams to keep projects aligned and moving forward
• Assist in creating content for client-facing presentations, proposals, or campaigns
• Support marketing initiatives and internal communications to highlight project successes
• Help track and visualize project or marketing performance data in clear, engaging formats
• Leverage AI tools and emerging technologies to help clients optimize their eCommerce strategies

REQUIREMENTS

• Bachelor’s degree in Business, Communications, Marketing, Information Systems, or a related field
• Strong verbal and written communication skills
• Logical thinking, strong organization, and ability to analyze and synthesize information
• Proactive attitude and willingness to learn in a fast-paced environment
• Comfortable working with both clients and internal teams
• Open-minded and adaptable to taking on tasks in both business analysis and marketing
• Ambition to grow into a Business Analyst, Sales, or Marketing role

Preferred:

• Exposure to eCommerce, digital platforms, or consulting projects (coursework or internships welcome)
• Familiarity with tools such as Google Workspace, Excel, or project management platforms
• Coursework or minor in Computer Science, Information Systems, or related fields
• Passion for understanding how businesses use technology to streamline operations and grow through digital transformation
• Interest in digital marketing, AI, and data-driven decision-making

WHY JOIN US?

• Be part of a fast-paced, high-energy team with a collaborative culture
• Gain exposure to business strategy, eCommerce, and digital marketing in one role
• Opportunities for career growth across multiple tracks
• Learn from experienced professionals while contributing meaningfully to client success
• Competitive entry-level salary of $55,000–$70,000