The Account Manager is responsible for driving new sales, managing customer relationships, and ensuring customer satisfaction with Loadsmart's solutions.
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We are looking for an Account Manager with passion, high energy, supply chain knowledge and sales experience within the software industry to join our vibrant and successful team!
The Account Manager is responsible for identifying and generating new sales within Loadsmart’s existing install base and new customers. They are tasked with establishing business-owner relationships, understanding business needs, onboarding, enabling and educating customers; and, developing end-to-end account plans and strategies to expand Loadsmart’s penetration within existing and new accounts.
You will manage a customer portfolio, working with each account to build a strong and long-lasting customer relationship as you onboard, educate and enable, grow, renew and cross-sell our flagship product stack.. You will be directly responsible for monitoring your customers’ life cycle and actively contribute to building and strengthening the customer’s journey focusing on delivery of the best possible experience.
LOCATION: Remote - Chicago
WHAT YOU GET TO DO:
- Serve as the point person to identify, prioritize, pursue, and close expansion opportunities within New and existing Loadsmart customers
- Provide full-cycle post-sales activities for our products including onboarding, enablement and adoption, product demonstrations, and renewals
- Identify and leverage opportunities that will lead the customers to achieve better results and help our products evolve
- Develop and deliver a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and return-on-investment data to support decision process to ensure revenue target delivery and growth
- Establish positive relationships based on knowledge of customer requirements and dedication to value. You ensure any new customer is successful with the product they purchased because you fully understand their needs and reasoning for requesting/buying the tools they did.
- Actively understand each account’s strategic growth plans, technology strategy and the competitive landscape. Review public information (i.e. new executive appointments, earnings statements, presses releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer
- Upsell and cross-sell to customers who can benefit from additional services
- Negotiates new contract terms on all SaaS renewals
- Drive resolution of account issues including billing, support, product, and other departments
- Interview and survey customers according to our feedback-gathering process
- Strive to learn the products in depth to become a subject matter expert in system functionality
REQUIRED QUALIFICATIONS:
- 3+ years of experience as an Account Manager or Customer Success Analyst for SaaS products
- 3+ years of experience in the logistics industry preferred
- Proven track record of working in a customer-facing role
- Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations
- Customer-oriented: genuine interest in the customer’s business and in what the customer communicates, needs, and expectsProblem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results
- Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers
- Influence: the ability to map customers’ internal political environment and to positively influence the decision-making process
- Data analysis: ability to understand and interpret data with a focus on generating insights
- Results-oriented: ability to understand the goal, remain motivated, and consistently keep focusing on the outcome, no matter the obstacles
- High technical aptitude and overall understanding of technology
- Experience with CRM is a plus - preferably Salesforce
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans
• 401k Match
We use AI-powered tools to assist with initial application reviews as part of our hiring process. All evaluations are subject to human oversight, and your information is handled in accordance with applicable data privacy laws.
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
Top Skills
SaaS
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