DevOps Engineer

What you can expect

As a DevOps Infrastructure Engineer, you will design and implement zero-downtime solutions to maintain exceptional service availability while managing disaster recovery across regional datacenters. You'll participate in on-call rotation every 8 to 9 weeks using Linux, AWS, and automation tools for troubleshooting and CI/CD implementation. This role offers exciting growth opportunities to work with cutting-edge technologies like ELK stack, Kubernetes, and large-scale distributed systems.

About the Team

We are a dynamic infrastructure team at Zoom providing common services used across many Zoom products. Our team focuses on campus areas including notification systems, Zoom file systems, and microservices management, with opportunities to grow into managing large clusters. We work with cutting-edge technologies like Kubernetes, Elasticsearch, and Kafka while tackling challenges in cost management and supporting multiple teams through automation and monitoring.

• Designing and implementing zero-downtime to accomplish highly available service (99.99%)

• Designing and implementing disaster recovery (DR) between different region Datacenters

• Troubleshooting complex production issues, including performance and function issues

• Cooperating with cloud vendor and infrastructure, engineering team for security and service availability

• Providing deep level of outage troubleshooting for systems and Zoom backend service

• Providing the CI/CD model to deploy and configure the production system

• Have a BS degree in related field (MS ideal) with demonstrated experience in system monitoring tools

• Have 5+ years experience in DevOps/SRE role with in-depth knowledge of Linux systems (RedHat, CentOS, Debian)

• Have deep understanding of GitOps principles and familiarity with version control platforms like GitHub or GitLab, complemented by solid scripting experience in Bash or Python

• Have comprehensive AWS technology expertise including Elastic Search, Elastic Cache, DynamoDB, SQS and S3

• Have working knowledge of infrastructure automation tools including Ansible and Jenkins, with experience in production deployment and troubleshooting of systems like Nginx and ETCD

• Have extensive analytical and troubleshooting skills combined with excellent communication abilities and production on-call support experience

• Have experience with ELK, Kubernetes and Chat or Instant Messaging - XMPP is nice to have

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.