Technology keeps the world moving and it’s no different here at Hot Topic. We love loud music, pop culture, and driving forward technical advancements.
Our tech team is adding a DevOps Analyst who will be responsible for ensuring timely and effective resolutions to all retail store POS systems.
You’ll provide technical and procedural support, serving as the main point of escalation for all POS issues, while supporting our Store Help Desk teams. (Past experience in Help Desk is a plus!) You'll deploy and support custom code that will provide updates or enhancements to our POS.
This role is based at our Headquarters in City of Industry.
Pay range is $75,200 - $80,000
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.
WHAT YOU'LL DO:
- Deploy and support custom code and script as necessary to update and maintain POS application systems.
- Facilitate the QA process / Environments for product development teams while remaining flexible to individual team needs.
- Interact with development teams to help implement optimized and re-usable functional test automation/QA processes.
- Maintain the release plan for the QA portion of the Continuous Integration pipeline.
- Maintain store systems environments/applications are performing internal audits, and participating in external audits.
- Knowledge and experience with QA/Automation tools and networking tools support the technical QA processes involved with POS systems & peripherals
- Identifies escalation situations and escalates them timely and accurately.
- Serves as an initial point of contact on team support and stores systems technical issues.
- Coordinates issue resolution with other support areas, as required.
- Calls software and hardware vendors to request service regarding defective products.
- Cross trains Helpdesk analysts with updated procedures and troubleshooting guidelines.
- Collaborate with other team members and stakeholders
WHAT YOU'LL NEED:
- A minimum of 3+ years of practical experience with retail store systems implementation, retail experience is a must.
- A bachelor's degree in computer sciences or related field.
- Experience utilizing patch management software, such as Symantec Altiris or SCCM & MDM.
- Experience with scripting languages such as PowerShell, Batch, VBScript, etc.
- Experience automating and streamlining build, test, and deployment phases for continuous integration
- Experience in Agile/SCRUM enterprise-scale software development, including working with GiT, JIRA, Confluence, etc.
- Experience administering automated build environments such as Jenkins and Hudson
- Knowledge and hands-on experience in CI/CD design and automation to facilitate continuous delivery and deployment
- Experience configuring and deploying logging and monitoring services.
- Comprehensive knowledge or technical exposure on store point of sale peripherals like a receipt printer, Pinpad, point of sale systems.
- Flexibility working after hours during planned POS application deployments.
- Comprehensive knowledge with Microsoft Windows imaging/snapshot, backup recovery procedures, WAN,MS Access report, Adobe Creative Suite, mobile device management.
- Demonstrate a comprehensive understanding of one or more core business concepts in the following areas: Merchandising, Planning, and Store Operations.
- Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly; desires to deliver first-class services.
- Demonstrates strong communication skills, including working in a team environment, giving honest, direct feedback, and is a solid verbal and written communicator.
- Meets deadlines, prioritize appropriately, copes well with change, and maintains composure under pressure.
- Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues.
What We Do
At Hot Topic Inc. we pride ourselves on being the destination of pop culture and music merchandise. We do this by hiring the best people, having the best product, and providing the best customer experience for our one-of-a-kind fans through our 3 brands: Hot Topic, BoxLunch & Her Universe.
Founded in 1989 in a Southern California garage, Hot Topic employs over 10,000 associates between 600+ retail locations, our headquarters, and two distribution centers. We are a leading retailer of officially licensed pop-culture and music licensed apparel, accessories, and gifts. We give back to our communities through our partnerships with Mental Health America, Notes for Notes, and Little Kids Rock, just to name a few.
Launched in 2015, BoxLunch is a specialty retailer committed to offering the best in official licensed merchandise and making a difference in the community. Our goal since day one is to impact lives by bringing fandom and philanthropy together - that dream became a reality by teaming up with Feeding America®! For every $10 spent, BoxLunch provides a meal to someone in need by contributing directly to local food banks. It’s in our DNA - we focus on what matters. We have a thriving e-commerce online store and 150+ specialty shops – and we’ve given over 100 million meals to those in need across the U.S. The best part? We’re just getting started.
Hot Topic Inc.’s unique culture thrives in an open and collaborative work environment where autonomy and authenticity shape your success. As a company that stays ahead of trends, we want you to come with innovative perspectives, cutting-edge thought leadership, and a readiness to learn, all of which will contribute to the continued success of our business. We’ve built an inclusive community where you’re encouraged to be who you are and love what you do!
When you join us, you become a part of something bigger. You join gifted individuals who are passionate about creating the best retail experience, best product, and a fierce connection to our brand. With talent from diverse backgrounds, we’ve assembled a group of highly motivated and driven individuals to achieve this common goal. Work doesn't have to feel like work here at Hot Topic Inc!
Why Work With Us
It's the perfect place for creative, technical, and logical minds to combine. Everyone is passionate and motivated here, it's contagious.
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