DevOps Analyst, Store System Applications

| City of Industry, CA, USA | Hybrid
Employer Provided Salary: 75,200-80,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Technology keeps the world moving and it’s no different here at Hot Topic. We love loud music, pop culture, and driving forward technical advancements.

Our tech team is adding a DevOps Analyst who will be responsible for ensuring timely and effective resolutions to all retail store POS systems.

You’ll provide technical and procedural support, serving as the main point of escalation for all POS issues, while supporting our Store Help Desk teams. (Past experience in Help Desk is a plus!) You'll deploy and support custom code that will provide updates or enhancements to our POS.

This role is based at our Headquarters in City of Industry.

Pay range is $75,200 - $80,000

 Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.


  • Deploy and support custom code and script as necessary to update and maintain POS application systems.
  • Facilitate the QA process / Environments for product development teams while remaining flexible to individual team needs.
  • Interact with development teams to help implement optimized and re-usable functional test automation/QA processes.
  • Maintain the release plan for the QA portion of the Continuous Integration pipeline.
  • Maintain store systems environments/applications are performing internal audits, and participating in external audits.
  • Knowledge and experience with QA/Automation tools and networking tools support the technical QA processes involved with POS systems & peripherals
  • Identifies escalation situations and escalates them timely and accurately.
  • Serves as an initial point of contact on team support and stores systems technical issues.
  • Coordinates issue resolution with other support areas, as required.
  • Calls software and hardware vendors to request service regarding defective products.
  • Cross trains Helpdesk analysts with updated procedures and troubleshooting guidelines.
  • Collaborate with other team members and stakeholders


  • A minimum of 3+ years of practical experience with retail store systems implementation, retail experience is a must.
  • A bachelor's degree in computer sciences or related field.
  • Experience utilizing patch management software, such as Symantec Altiris or SCCM & MDM.
  • Experience with scripting languages such as PowerShell, Batch, VBScript, etc.
  • Experience automating and streamlining build, test, and deployment phases for continuous integration
  • Experience in Agile/SCRUM enterprise-scale software development, including working with GiT, JIRA, Confluence, etc.
  • Experience administering automated build environments such as Jenkins and Hudson
  • Knowledge and hands-on experience in CI/CD design and automation to facilitate continuous delivery and deployment
  • Experience configuring and deploying logging and monitoring services.
  • Comprehensive knowledge or technical exposure on store point of sale peripherals like a receipt printer, Pinpad, point of sale systems.
  • Flexibility working after hours during planned POS application deployments.
  • Comprehensive knowledge with Microsoft Windows imaging/snapshot, backup recovery procedures, WAN,MS Access report, Adobe Creative Suite, mobile device management.
  • Demonstrate a comprehensive understanding of one or more core business concepts in the following areas: Merchandising, Planning, and Store Operations.
  • Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly; desires to deliver first-class services.
  • Demonstrates strong communication skills, including working in a team environment, giving honest, direct feedback, and is a solid verbal and written communicator.
  • Meets deadlines, prioritize appropriately, copes well with change, and maintains composure under pressure.
  • Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • AccessDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SnowflakeDatabases
    • Web Services: RESTful and SOAPDatabases
    • Code Repository Management: Git, SvnDatabases
    • IDE tools: VS code, EclipseDatabases
    • SAAS Based WMS and Order Management SystemsDatabases
    • Google AnalyticsAnalytics
    • MonetateAnalytics
    • TealiumAnalytics
    • Adobe AnalyticsAnalytics
    • IBM CognosAnalytics
    • Google CloudAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • Salesforce Commerce CloudCRM
    • Unix ScriptingCRM


Our office is located about 20 miles east of Downtown Los Angeles - centrally located to Los Angeles County, Orange County, and the Inland Empire.

An Insider's view of Hot Topic Inc.

How would you describe the company’s work-life balance?

As a company, Hot Topic is a very big advocate of mental health and is understanding that we all have things happening in our personal lives. My team in particular has a great work relationship with open communication. Great work-life balance can not be achieved alone, but instead needs both the company and employees to share the same values.


Front End Developer

What does your typical day look like?

First, I focus on what my team needs & who will help us be successful. This means daily facilitation of meetings to obtain work assignments, updates on targets & anything blocking them from completing a task. We also do a daily review of our Jira project board along with a review of the project plan...always focused on team success!


Senior eCom Project Manager

What makes someone successful on your team?

Dedication, attention to detail, ownership, and a drive to learn new technology are some key factors. As a leader, you have to provide proper guidance and a career path to keep your team motivated.


Sr. Director, IT Retail Support

How do you make yourself accessible to the rest of the team?

Since joining the team, a consistent theme I have worked to highlight is trust - we trust that our teammates are here for the right reasons & that they will deliver on what they are responsible for. I think the first step to being accessible as a leader is to be a visible leader. This means being present with all levels of associates & listening.


SVP, eCommerce

What are some things you learned at the company?

The motto of always improving is a staple here! As long as you’re willing to learn and add value to what you do, Hot Topic sees it.


Lead Analyst, WMS

What are Hot Topic Inc. Perks + Benefits

Volunteer in local community
Our employees receive paid time off to volunteer at a non-profit of their choice. We also host volunteer opps at our local food banks, participate in back-to-school drives, and adopt-a-family events.
Partners with nonprofits
The Hot Topic Foundation supports a variety of music and youth-focused programs. We've also donated over 100 million meals through BoxLunch's partnership with Feeding America.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
As part of our Return to Office Plan, we are providing free breakfast and lunch on our core workdays through the end of 2021.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available

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