About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
We are looking to add an experienced Developer Experience (DevEx) Engineer to our growing engineering team! Our ideal candidate is an experienced DevEx engineer who has designed and built tools and infrastructure to improve the productivity, satisfaction, and overall flow in the development process. This candidate should be able to understand developer needs and translate those into tangible tools to improve developer experiences.
Responsibilities
- Collaborate with your internal customers - the developers - to identify pain points, workflow optimizations, and development environment improvements.
- Design and build tools, IDEs, infrastructure, and services that improve the daily life and productivity of UJET engineers.
- Participate in design and architectural discussions to ensure that developers are represented in new features and services.
- Provide clear status updates on projects in a timely manner
- Participate in on-call duties as needed
- Participate in meetings as required
Requirements
- A strong interest and background in improving developer experience
- 5+ years production experience with one or more public Cloud providers (AWS/GCP/Azure). GCP Preferred.
- 5+ years experience operating Kubernetes environments in production.
- Strong understanding of Kubernetes Operators and operator patterns.
- Strong experience with Terraform or other Infrastructure as Code tools
- Strong programming and/or scripting skills in any of Python, Go, Node.js, Ruby
- Solid understanding of Linux containerization with Docker
- Ability to debug, troubleshoot, and resolve complex technical issues.
- BS in Computer Science, or equivalent experience
- Strong interpersonal and communication skills
Annual US Hiring Range: $195,000 - $235,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
Beyond our great team and disruptive technology, we offer competitive compensation and benefits, work/life balance, stock options, engaging team events, and more!
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