Desktop Systems Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

As an IT Desktop Systems Specialist, you will play a crucial role in partnering and consulting with the business to address IT-related needs onsite at our Carlsbad, California, Location.

The Opportunity

You will collaborate closely with various IT teams to drive towards effective and efficient solutions.  Set priorities for IT projects and engage appropriate teams.  Manages day-to-day IT activities, ensuring seamless operations and addressing any IT-related issues promptly.  Communicates highly technical information to both technical and nontechnical employees.  Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment. Participates in the development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. Will be working in conjunction with Professional Services and outsourcing functions. Works independently within guidelines and policies and receives minimal guidance. Acts as a resource for colleagues with less experience and provides functional guidance.

• You will act as a digital enabler for our business colleagues and functions and be the owner of the digital employee experience for the respective site.

• You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience.

• You manage IT hardware lifecycle management & deskside support for the site and provide support and guidance for onsite services by leveraging internal and external providers. 

• Presents complex technical information to a non-technical audience in a clear and easy to understand manner.  Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.

• Provides 2nd level technical resolution in person or via remote for field based employees for hardware: computers, desktops, smartphones, tablets and mobile devices.

Who You Are

• Your qualifications and experience:

• You have at least 5 years of relevant work experience. 

• A bachelor's degree in IT is preferred 

• Exhibits a Lean-Agile Mindset

• Manages risks progressively and in a way that leads to opportunity

• Enterprise mindset that can break down silos. Focus on delivery through collaboration and bringing people together to work towards the same purpose across organizational boundaries.

• Exhibits intellectual curiosity and integrity and has a strong passion for innovation

• Understanding of Roche-supported operating systems, devices, and applications,  including the Google Suite of Applications, MS Office, etc.

• Experience with ticketing systems and troubleshooting hardware, software and mobile devices. 

• Excellent working knowledge of the ITIL v3 processes in an IT service delivery

• Solid written and oral communication skills in English.

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of California is $69,300-$128,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

GenMark is now a proud member of the Roche Group, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.  As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. With the addition of GenMark to the Roche Group, syndromic infectious disease diagnostics is now added to the long list of disease states and conditions that the Roche Group addresses.  GenMark’s ePlex true sample-to-answer system offers unique solutions to address the most significant challenges facing clinical laboratories, while supporting hospital systems to deliver patient-centered, value-based care. ePlex streamlines the diagnostic workflow from physician order entry to the final test report and is the true sample-to-answer solution designed to improve patient care, reduce costs, and increase lab efficiency. GenMark is headquartered in Carlsbad, California.

GenMark is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.