UX Researcher

| El Segundo
Endpoint 
Real estate is the largest asset class in the world—and yet it has also been one of the slowest to adopt innovative, new technologies. It has become increasingly important for the industry to evolve alongside a consumer-base who are accustomed to mobile-first, on-demand, and personalized experiences in every area of their lives. Founded in 2018, Endpoint emerged from a collaboration between First American and BCG Digital Ventures, the venture capital arm of the Boston Consulting Group. The new company combines First American’s title and settlement expertise, with the innovative approach of an agile technology company, to provide a seamless real estate closing from start to finish. At Endpoint, we believe the combination of modern technology, a standardized and simplified closing process, and a highly dedicated team of people will completely change the industry – and deliver an experience that instills the joy of an effortless close for all.
Endpoint is looking for a UX Researcher to join our team of designers to work fluidly and collaboratively across the organization. You will contribute directly to our brand and product initiatives as well as our overall business strategy. You will play a role in shaping how we build research as a core competency across Endpoint, and define how we put users first when conducting research.

As a UX Researcher, you will use your skills to:

  • Lead critical research efforts and conduct complex multi-phase studies that deepen our understanding of the customer experience and drive product strategy
  • Strategic partner to business leads, product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
  • Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
  • Partner closely with other designers and stakeholders to build out Endpoint's research practice and manage vendors to help augment the work of the research team

You will come to Endpoint with:

  • Have 3+ years of relevant user research experience working on digital experiences and specialize in generating actionable insights that drive impact for all Endpoint products.
  • Can conduct research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, and usability evaluations.
  • Can communicate impactful research in a fast-paced, early-stage product development process and know how to integrate research into product and design roadmaps.
  • Tell compelling stories and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work.
  • Have excellent written and verbal communication skills and use them to effectively roll out large scale research programs.
  • Constantly focused on users and solving for their needs and wants driving impact from insights

Why work at Endpoint:

  • Responsibility, autonomy, and opportunities to advance your career as we grow
  • Your hard work, ownership, and self-sustainability will be greatly valued
  • Competitive compensation, including a Long Term Incentive Plan
  • We offer great benefits - Health, Dental, Vision and 401K match
  • Dog-friendly office, fully stocked snack bar and weekly catered lunches (once we're back in the office!)
  • A vibrant, welcoming, and inclusive company culture

Endpoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail
    • IntercomEmail
    • SendGridEmail
    • AutopilotEmail

Location

Our El Segundo HQ is located right off of Pacific Coast Highway, with quick access to trendy restaurants and the beach.

An Insider's view of Endpoint

What's something quirky about your company?

Well, the people- I could go on for an hour about the people here. But, something short and sweet is our office pup, Chuck. On the weekends, I find myself missing the big guy- his snoring on conference calls, his energetic "hellos" every morning. I'll go play with him if I'm stuck on a problem. He's the best.

Madhav Gharmalkar

Sr. Front-End Engineer

What projects are you most excited about?

I am most excited about automation. Endpoint emphasizes technology and efficiency, and our goal is to automate as many processes as possible. I'm looking forward to automation projects that make data, reports, dashboards, analysis, and insights easily accessible to my co-workers.

Tina Wang

Business Intelligence Manager

What makes someone successful on your team?

As a team, our number one challenge, and therefore our number one goal, is ensuring that automation runs as expected and that we are consistent with new feature development. Someone who can work quickly, remain flexible and collaborate with others will find success on our team!

Nicole Thurnau

Front-End Engineer

What is your vision for the company?

Endpoint's vision is to create an effortless closing experience for all parties in the real estate transaction. For me, Endpoint represents an opportunity to transform the title and escrow industry from one that is opaque to transparent, expensive to fair, riddled to seamless and relationship-driven to value-driven.

Garreth Long

VP Business Development

What are some social events your company does?

Every other Friday our team does e-happy hour. I really enjoy these because they're a great opportunity for our team to socialize outside of the office. Pre-pandemic, every quarter we did a company outing. My favorite so far has been our trip to Magic Mountain. No better way to get to know a coworker than screaming together on a rollercoaster

Devyn Kehlenbeck

Growth Associate

What are Endpoint Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
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