BlackLine automates and controls financial close processes for midsize and large organizations.
Woodland Hills, CA

User Researcher at BlackLine

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Job Summary  

BlackLine is a technology-based company with a sense of adventure and a vision for the future. Since being founded in 2001, BlackLine has become the world’s most trusted name in financial automation and defines the cutting-edge category of Modern Finance. We are a named Leader in the 2019 Gartner® Magic Quadrant™ for Financial Corporate Performance Management, and one of the country’s best workplaces in Technology by Fortune™ Magazine.  

The Research team is growing at BlackLine, supporting design, product, and other departments to help them make better informed decisions. We are looking for someone not afraid to voice ideas and give their input into how to best grow research at BlackLine, as the organization is looking to transform the finance space with novel technologies.  

This role will collaborate and align with design, product, engineering partners, and more, to plan out research projects to answer important research questionsThe ideal candidate will have a passion for collaborating and finding new ways to streamline and grow the research practice. 

The Mid to Sr. User Researcher will contribute to the standardization of process and best practices within the growing research team and between cross-functional teams. This role will also participate in planning, goal, and success metrics creation in the research team as well as helping the team to reach the next level. The candidate should be competent in various UX methodologies, workshop facilitation, principles of design and UX best practices with superb hands-on skills. The candidate should be a UX evangelist who has a passion for helping bring user empathy to the forefront of all that BlackLine does.  

Responsibilities include stakeholder engagement, research method selection, tool selection, user recruitment, test creation, analysis and reporting. 

Roles and Responsibility (list in order of importance)   

  • Plan, design and execute end-to-end user research studies, utilizing qualitative and quantitative methodologies 
  • Engage and collaborate with various stakeholders to define research questions and finding the right mix of methods to answer those questions with rigor 
  • Collaborate and align with product and design to form actionable insights from research 
  • Plan and facilitate workshops with various members within and outside the organization 
  • Create deep empathy and understanding of BlackLine users and represent their voice in product discussions with product managers, designers, engineers, and key stakeholders 
  • Promote the value of human-centered design with research 
  • Analyzand report out on both quantitative and qualitative data  
  • Contribute to research strategy, vision and roadmap 
  • Help build a stronger research team by process and best practices optimization and continually improve the level of research and best practices 
  • Support a culture of research evangelization & democratization 
  • Consistently groom Blackline user personas and critical user journeys 
  • Evaluate third-party vendors to bring in new research tools to our growing team 

Required Qualifications  

Years of Experience in Related Field: 36 years of applied user research  


  • Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, Data Science, Statistics, Human Factors, or another related field. Master’s degree preferred. 


Design/Specialized Knowledge, Skills, and Abilities:  

  • Competent in variety of qualitative and quantitative methodologies, including but not limited to, interviews, usability testing, card-sorting, field studies, surveys 
  • Experienced in conducting user research studies end-to-end, from defining research questions and goals, method selection, to analyzing and sharing out results 
  • Competent in user needs evaluation, usability evaluation, metrics and measurements, stakeholder management, workshop facilitation 
  • Experience in working in agile environment 
  • Experience working with large data sets/volumes of information 
  • Excellent written and verbal skills to articulate concepts, feedback and rationale and promote research-led initiatives 
  • Kind, assertive, positive, easy to work with, and a team player 
  • Statistical analysis is a plus 
  • Experience scaling research processes and operations within an organization is a plus 
  • Formal portfolio presentation is required during interview 



Preferred Qualifications  


  • Enterprise SaaS experience 
  • Experience with FinTech products / Finance Automation 


Working Conditions 

  • Work is primarily sedentary in nature; no special demands are required. 
  • Working with Customers on site maybe required as part of this role 

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Where we are

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • NiFiFrameworks
    • HiveFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • WrikeCRM
    • GainsightCRM
    • MarketoLead Gen
    • LushaLead Gen

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Company Equity
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees free on-site garage parking.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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