At GoGuardian, we’re helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we’re committed to building a culture of inclusivity, curiosity, and courage. GoGuardian’s growth is fast and ever-evolving, and our teams are growing along with it — always ready to experiment and learn. 

While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work or reporting to headquarters if within commuting distance. 

The Senior UX Researcher is responsible for partnering with designers, engineers, and product owners to understand and represent the end-user in the development of GoGuardian products.

What You'll Do

• Identify the user research needs for GoGuardian products and develop detailed plans to accomplish all required research activities.
• Clarify and align the research requirements of key stakeholders and suggest new methods to get at key research objectives.
• Define and develop a user research plan for each research activity, including establishing research goals, defining testing formats, and all logistics and planning pertaining to conducting a successful user research session.
• Recruit research participants from a variety of sources, including existing customers and users, as well as sourcing new participants that match specific product requirements.
• Implement research tools and techniques to gather, visualize, and interpret qualitative and quantitative user data with the assistance of the Design and Product teams.
• Conduct research tests in collaboration with Product Managers and UX Designers, moderate stakeholder discussion, and capture all feedback and documentation.
• Work with Product Managers, data science, business intelligence, and other cross-functional teams to analyze research findings and work with product and design teams to implement relevant results into the design process.
• Develop documentation to communicate research results to the Exec team and any other interested groups.
• Organize all research documents, including subject recordings, testing plans, notes, and outcomes into a research archive.
• Propose and initiate self-driven research inquiry based on a detailed understanding of our current products, users, and customers.
• Develop and promote consistent research methods within the product organization and across GoGuardian.
• Lead users throughout the process of proposing, wireframing, and implementing UX improvements

Who You Are

• 4-6 years of work experience in a product development environment, with regular customer and user contact and collaboration across all product development functions.
• BA/BS in Human-Computer Interaction, Human Factors, Cognitive Science, Psychology, Anthropology, Sociology, Information Science, Research and Strategy, or related field with research experience, or equivalent practical experience.
• Experience with multiple user research methods and toolsets.
• Demonstrated leadership in advocating for the role of user research as a key stakeholder in product development.
• An understanding and appreciation for Design Thinking processes and methods.
• Enthusiasm to share, innovate, and create world-class design with a like-minded team of fellow creatives.

What We Offer

• A varied and challenging role in a multinational and highly innovative company
• A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
• Development and further training opportunities for shaping and realizing your career goals
• Exceptional colleagues with a passion for EdTech

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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