Learning Experience Designer

| Greater LA Area
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It's an amazing time to be at Miro. We are changing the way people collaborate but can't do it without enabling our users. The Learning Experience Designer has many responsibilities from researching topics, designing and building content, improving the learner experience, and enabling other teams to educate users on Miro. Your role will be critical in supporting the education of Miro's user base at scale. With an emphasis on self-serve content and 1:many strategies, you will help our users achieve their desired outcomes with our platform.

Be one of the founding members of the Customer Education team at Miro! Work closely with colleagues in customer success and customer support to improve the overall customer experience. If you’re in Austin, help build out a brand new hub!

What you’ll do
  • Research best practices and the needs of the users to develop relevant and effective content.
  • Design, develop, and update videos, articles, diagrams, and guides to help users accomplish their goals using Miro.
  • Become a Miro product expert.
  • Help to maximize metrics such as visits, course completion, CSAT, and product usage for educated users.
  • Contribute to the administration of a learning management system.
  • Partner with cross-functional teams to align on adoption strategies and drive business outcomes.
  • Occasionally participate in community events - virtual and in-person.
  • Work with our global team to produce a world class customer experience.
What you'll need
  • You have 2-4 years experience building highly engaging education content in a variety of modalities in consultation with your stakeholders, ideally in the software industry.
  • Strong written and verbal communication skills.
  • Exceptional EQ skills.
  • Passionate and excited about the prospect of contributing to building a Customer Education function from scratch.
  • Quick learner and can work effectively in an ever-changing startup environment.
  • Knowledge in agile, product management, and design methodologies is preferred.
What’s in it for you
  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • Brand new office coming soon!
  • Team outings 
About Miro

Miro is a leading visual collaboration platform for cross-functional teams in organizations of all sizes. Over 3 million managers, designers, agile coaches, marketers, and other professionals collaborate, visualize and collect ideas and share their work using our product. We have more than 8,000 paying customers from the world's most successful and innovative companies, including teams inside Netflix, Twitter, Skyscanner, Qlik, Upwork, Expedia, Spotify, eBay, Cisco, Sapient, Geometry, Unbounce, Autodesk, PwC, Deloitte and others

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Miro is situated in the trendy area of the Arts District filled with plenty of places to eat and explore.

An Insider's view of Miro

How do you collaborate with other teams in the company?

The main way we communicate is through Slack and, of course, Miro. We use our own tool extensively from product design to collaborating around account strategies. GSuite is also utilized.

Matt

User Education Manager

How has your career grown since starting at the company?

My career has grown exponentially after joining Miro. I’ve had the opportunity to travel overseas to meet, learn and work side by side with some of the most passionate people in the tech industry. Their focus on passion, commitment, desire to learn and get better have created an inner motivation to bring my A+ game day in and day out.

Stephen

Lead, Sales Operations

What projects are you most excited about?

I'm excited about building a large community of Miro users and potential users where we can exchange ideas, learn from each others successes and failures and transform our world one infinite canvas at a time.

Brittni

Community Marketing Manager

What are Miro Perks + Benefits

Culture
Volunteer in Local Community
Miro volunteers in our local community once a quarter and our most recent activities have included beach cleanups and preparing hygiene kits for the homeless population
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
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