Creative Operations Director

| Greater LA Area
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FabFitFun is looking for a strategic Creative Operations Director to join the Content & Creative team at our West Hollywood HQ. Reporting to the VP, Content & Creative, this role will lead creative digital transformation efforts and develop streamlined processes in order to elevate the team’s workflows. The ideal candidate knows how to turn vision into execution, has no fear of large projects, complex timelines, looming deadlines, or immediate turn arounds. 

What You’ll Do:

  • Research, evaluate, recommend, procure, and implement department-wide digital tools and systems (i.e. project management, digital asset management, digital publishing) and consult with necessary Legal, Finance, and IT teams for input
  • Define and implement processes to ensure cross-functional teams work effectively and collaboratively
  • Champion operational creative processes; establish new workflows, update process standards and best practices to drive efficiency and quality, analyze pain points to develop improvements, and adapt to a scaling environment 
  • Work with creative teams (design, photo, video) to ensure standards, templates, and approaches to asset development is aligned and synchronized
  • Stay on top of industry standards and trends in order to make creative tool and system recommendations 
  • Manage creative agency/freelance partnerships including; identify continuous process improvement opportunities, maintain contracts and cost management, audit existing agencies to ensure all elements are updated and in compliance, research and recommend onshoring/offshoring where appropriate, and produce resource reports 
  • Partner with other Content & Creative team directors to align on best practices and schedules for overarching deliverables, timelines, and assets
  • Oversee department employee onboarding to ensure all team members understand creative and design operations at FabFitFun
  • Communicate project timelines, milestones, and actions to internal team members and additional key stakeholders
  • Train, implement, and own vendor relationships for creative tools and softwares

What You'll Bring:

  • Minimum of 5+ years of experience independently managing creative operations
  • Creative and/or In-House Agency background required
  • Experience managing freelancers, staffing agencies, onshore/offshore required
  • Bachelor’s degree in Business Administration, Design, Project Management, or other related fields a plus
  • Hands on design or production experience preferred
  • Strong understanding of creative development processes and needs across multiple media types including digital, print, and video
  • Ability to articulate and effectively communicate technical and creative concepts and requirements across all levels of the organization
  • Effectively manage a high-volume inbox and calendars 

What You’ll Get:

  • Amazing benefits including medical, dental, vision, FSA, and 401k
  • The​​ opportunity​ ​to​ ​work​ ​in​ ​a​ ​collaborative environment​ ​full​ ​of​​ bright, driven, and happy​ ​people
  • Be a part of one of the fastest growing companies in the US that is revolutionizing eCommerce
  • Open/Flexible PTO policy - we trust our employees to manage their time!
  • Free FabFitFun subscription and quarterly credit in the Add-Ons store
  • Monthly cell phone reimbursement
  • Monthly work from home stipend while the company is temporarily remote
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.
Out of the Box: How Subscription Box Service FabFitFun Experiments to Innovate
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An Insider's view of FabFitFun

How would you describe the company’s work-life balance?

After being at this company for a few years, balancing work and life has never been a concern for me. Between the flexibility to work from home when necessary, to traveling the world, this company always encourages a balance. I really appreciate that I never have to put my life on pause -- it’s a freedom that makes this company so wonderful.

Taylor

Customer Acquisition Specialist

How has your career grown since starting at the company?

My career has grown tremendously since joining FabFitFun in 2015! I started as a Jr. Account Manager, and have worked my way up to Director, Strategic Merchandising! FabFitFun helped me to not only switch teams, but also encouraged me to take courses on any skills that I wanted to improve for my new position.

Carly

Director, Strategic Merchandising

How do you make yourself accessible to the rest of the team?

I believe in casually connecting with my team on a regular basis. During lunch I will often go to one of our team rooms and eat with them, and aim to not talk about work. My hope is that this connection will encourage them to ask me when they need something. I also try to encourage direct feedback by being grateful for ANY feedback I receive.

Arjen

SVP, People

What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone reimbursement
Monthly work from home stipend while the company is temporarily remote

Culture
Volunteer in local community
Partners with Nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Happy Hours
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Relocation Assistance
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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