Design Manager, Vehicle Shopping and Service Experience

Description
Design Manager, Vehicle Shopping and Service Experience
Human Interface Design Studio
About the Team
GM's Human Interface Design Studio is hiring a Design Manager to lead and elevate our global web and app experiences.
We design how customers discover, shop for, purchase, and service their vehicles across markets. Our work spans web and mobile and sits at the center of GM's digital commerce ecosystem. We are modernizing how vehicle shopping and ownership feels in a digital world.
This role plays a critical part in defining that future.
What You 'll Do
This is a hands-on senior leadership role. You will lead a team and stay deeply embedded in the work.
You will define the experience vision for vehicle discovery, shopping, and service. You will work alongside designers to refine flows, elevate visual and interaction craft, and ensure the work reflects a clear, cohesive point of view.
You will:

• Set and champion a strong experience direction across web and mobile
• Personally raise the bar on visual, interaction, and motion craft
• Lead critique and guide designers through iteration toward simple, intuitive solutions
• Balance roadmap commitments with forward-looking innovation
• Partner closely with product and engineering to shape solutions from concept through delivery
• Translate research and data into clear experience decisions
• Advocate for quality when speed or complexity creates pressure
• Drive measurable customer and business impact

Key Characteristics

• A senior product designer who still loves the work and leads from within it
• Strong in visual fundamentals, interaction design, and motion, with the ability to execute and elevate complex digital experiences
• Able to move seamlessly between big-picture experience strategy and pixel-level precision
• Comfortable navigating ambiguity and bringing clarity to complex systems
• Experienced shipping meaningful web and mobile products at scale
• A steady, confident leader who influences through clarity, quality, and strong point of view

What You'll Do

• Manage, mentor, and grow a high-performing team of designers
• Establish and evolve the experience vision for global vehicle commerce
• Oversee design initiatives across web and mobile platforms
• Lead design reviews focused on solving real customer problems with clarity and simplicity
• Drive alignment across product, engineering, and business partners
• Ensure accessibility and inclusive design practices are built into the work
• Build scalable design practices that improve consistency and quality
• Maintain high standards while creating an environment where designers can do their best work

Your Skills & Abilities (Required Qualifications)

• 10 or more years designing digital products for web and or mobile
• 5 or more years managing and developing design teams
• Strong portfolio demonstrating craft, systems thinking, and shipped digital products
• Proven experience delivering measurable business and customer impact
• Deep knowledge of UX principles, usability heuristics, and commerce best practices
• Exceptional eye for layout, hierarchy, typography, and visual coherence
• Experience building interactive prototypes and incorporating motion
• Strong storytelling and senior-level presentation skills
• Ability to navigate complexity and manage multiple priorities
• Proficiency in Figma and Adobe Creative Suite

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience working within complex global brands
• Background in automotive or large-scale digital ecosystems
• Experience modernizing legacy systems or scaling digital commerce platforms

Compensation

• The expected base compensation for this role is: ($134,700-207,600). Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager.
This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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