Delivery Services Strategy Operations Manager

Why SailPoint? 

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. 

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. 

Experience a small-company atmosphere with big-company benefits 

• Comprehensive medical, dental and vision plans  

• Paid holidays and a flexible vacation policy  

• Great technical and career growth opportunities 

Who you are? 

You are a passionate operations professional who thrives on driving revenue growth through data driven strategies. You have a positive attitude, bring a high level of energy with you every day, and have a strong attention to detail. You are comfortable working in a fast-paced environment that requires the flexibility to work with moving targets and changing requirements. You bring 5 or more years of professional experience working in an operations role with a strong understanding of professional services business and metrics. 

What you’ll do?  

SailPoint is looking for a Delivery Services Operations Manager to support our global Delivery Services organization.  Reporting directly to the Senior Director of Global Delivery Services Strategy, you will play a pivotal role in supporting the Delivery Services businesses, ensuring initiatives are executed efficiently and effectively. This role will work with Professional Services, Recurring Services, and Success Acceleration Services to support both day-to-day and strategic initiatives. This role will involve working with CRM and PSA tools to keep records up to date, forecasting accurate, and manage recurring services . Within the first month, you will be familiarized with the SailPoint business and introduced to your job responsibilities by shadowing team members and taking over some tasks. Within 2-3 months you will have taken over major reporting and data preparation functions and start to operate independently to coordinate recurring services renewals and forecasting. After 6 months you will have taken ownership of all major analytic functions of the Strategy Operations Manager role with respect to forecasting and renewals activities. 
 
Responsibilities: 

• Creating, managing, and driving annual revenue and cost forecasting
• Coordinating, tracking, and reporting on delivery services revenue renewals across multi-functional teams
• Analyzing current processes and workflows to identify areas for improvement and implement best practices.
• Leading initiatives to streamline operations, reduce cycles, and improve service quality.

• Managing reporting and analysis of delivery services key metrics including sales, revenue, and margin

• Assisting regional leads and business owners with quarterly business review reporting and analysis

• Managing data and presentations for executive briefings and quarterly business reviews
• Coordinating with other departments, including Sales, Customer Success, Contracts, and Finance, to ensure seamless processes

Requirements:  

• 5+ years of experience in professional services operations
• Exceptional Microsoft Excel skills
• Proven track record of successfully managing complex projects and driving operational excellence
• Strong understanding of Professional Services business models and client service delivery
• Excellent communication and interpersonal skills.
• Ability to analyze data, develop insights, and make data-driven decisions.
• Proficiency in project management tools and software such as Salesforce, Certinia (formerly FinancialForce), and CPQ.
• Strong problem-solving skills and the ability to work under pressure.

• Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge. 

Education: 

• Bachelor’s degree or equivalent experience (Business degree a plus). 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.