Dedicated Operations Technical Account Manager - OpenShift Virtualization

The Red Hat Public Sector Services team is looking for an enterprise-level engineer with a background in Red Hat OpenShift Virtualization (Virt) to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in the United States. In this role, you will partner closely with a public sector customer to provide architectural guidance and implementation advice for the OpenShift Container Platform and OpenShift Virtualization suite of solutions. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat engineering and technical support teams. As a DO-TAM, you will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for our customer's environments, facilitating collaboration with their other vendors, and advocating on their behalf.

What You Will Do

• Serve as the trusted technical advisor and primary escalation point for the customer’s OpenShift Virtualization deployment, operations, and roadmap.
   

• Develop deep relationships with IT and business stakeholders to understand their priorities, constraints, and architecture goals.
   

• Provide architectural guidance and design reviews for virtualized workloads running on OpenShift, including capacity planning, networking, storage, VM lifecycle, and hybrid cloud integrations.
   

• Assist in planning and executing migrations from legacy hypervisors into OpenShift Virtualization.
   

• Partner with the customer in rolling out upgrades, patches, and lifecycle management for the virtualization stack.
   

• Monitor and audit the customer environment to identify risks, performance bottlenecks, and configuration drift; propose improvements or mitigations.
   

• Triage, diagnose, and resolve escalated technical issues; coordinate with Red Hat Support, Engineering, and product development teams.
   

• Create, update, and maintain customer engagement plans, runbooks, operational guides, and architecture documentation.
   

• Deliver periodic executive- and operational-level reviews of performance, health, and risk to customer leadership.
   

• Lead and deliver training sessions, workshops, and knowledge transfer on OpenShift and OpenShift Virtualization operations.
   

• Provide hands-on support, debugging, and proof-of-concept work as needed — including interacting directly with virtual machines and OpenShift clusters.
   

• Be available for after-hours incident response, on-call rotation, and emergency support.
   

• Travel as required to customer sites and regional offices.
   

What You Will Bring

• Prior experience in technical support, engineering, operations, or quality assurance roles.
   

• Strong understanding of Linux, and supporting areas such as networking, storage, and security.
   

• Hands-on experience with virtualization technologies (e.g., VMware, KVM, Hyper-V) and specifically with OpenShift Virtualization.
   

• Deep familiarity with OpenShift architectures, APIs, operators, and cluster operations.
   

• Ability to juggle multiple issues, priorities, and projects with excellent attention to detail.
   

• Strong customer-facing skills: ability to grow relationships, foster trust, and communicate complex technical ideas to both technical and non-technical stakeholders.
   

• Excellent verbal and written communication skills in English.
   

• Commitment to pursue relevant Red Hat certifications (e.g., RHCE, OpenShift Administration, OpenShift Virtualization).
   

• Collaborative mindset, able to work across internal (Red Hat) and external (customer, integrators, partners) teams.
   

• Quick learner, self-starter, and ability to adapt to evolving technologies and environments.
   

• Strong time management and prioritization capabilities.
   

• Ability to articulate how Red Hat’s virtualization and hybrid cloud product portfolio maps to the customer’s strategic use cases.
   

• U.S. Citizenship required.
   

The Following Will Be Considered a Plus

• Bachelor’s degree in a technology-related discipline (Computer Science, Engineering, etc.).
   

• Red Hat Certified Engineer (RHCE) certification.
   

• Red Hat Certified Specialist in OpenShift Administration (EX280) and/or OpenShift Virtualization certification.
   

• Previous practical experience with Red Hat technologies like Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Red Hat Ansible Automation Platform, Red Hat OpenShift Container Platform, Red Hat OpenShift Virtualization, Red Hat OpenStack Platform, etc.
   

• Experience migrating VMs from VMware, KVM, or other hypervisors into OpenShift Virtualization using migration toolkits.
   

• Experience managing hybrid VM/container workloads, live VM migration, and VM networking and storage in OpenShift environments.
   

• Experience running workloads across hybrid cloud providers (e.g. Azure, AWS, GCP, IBM Cloud).

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.