Deal Desk Analyst

Customer data is the fuel that drives all modern businesses. From product analytics, to marketing, to support, to advertising, advanced data analysis in the warehouse, and even sales – customer data is the raw material for each function at a modern business.
For highly regulated businesses in healthcare, it’s always been a challenge to harness that customer data and get it to the marketing and analytics tools that require it while following patient privacy laws….until now.

Something as simple as running ads to get more users is simple for an e-commerce of software company to do. But common web analytics and advertising tools collect sensitive user identifiers and healthcare information automatically. Those same tools are not HIPAA compliant.

We provide a layer of data governance to make current web analytics tools HIPAA-compliant. For analytics, our customers can continue getting the insights they need to improve the patient experience. For marketing, Freshpaint safeguards health information while helping our customers promote access to care through popular advertising platforms like Facebook, Google, and others.

In short, we help healthcare marketers promote access to care and safeguard patient privacy at the same time. This is an important, complex problem in a massive market (healthcare is 20% of the US GDP).
Our customers manage their customer data with:

1. Privacy Platform. We help healthcare providers automate their website’s + app’s HIPAA compliance, and safeguard patient data. This is our core product today

2. Future additional product lines! Our core product provides a platform that we're building marketing applications on top of.

We’re fully remote. If you strongly value in-person work, Freshpaint is likely not the best fit for you. Even though we don’t care where you’re located, we only hire within the US. Many of our team is concentrated in various metro areas like SF or NYC. To balance out our remote-ness, we gather the team 2x times per year for offsites. We’re backed by leading investors including Y-Combinator, Intel Capital, and angel investors like the Head of Data from Slack, Head of Data at LinkedIn, and more.

Freshpaint was founded by web analytics veterans who realized how hard it was for highly regulated companies to collect and use customer data in a compliant way. We started as part of Y Combinator’s S19 cohort and have been focused on enabling healthcare companies collect, safeguard, and activate patient data since.

In 2022 the government issued updated guidance around HIPAA, basically making our software a requirement to use for healthcare companies. As a result, we're one of the fastest growing software companies on earth right now.
Our team has deep analytics and growth experience, with all of us coming from high-growth companies like Heap, Pendo, Iterable, Quantum Metric, and Retool. If you value lots of freedom and ownership in your work, interfacing with customers, and working on a product with high customer impact, then Freshpaint is your home.

We are seeking a highly motivated Deal Desk Analyst to join Freshpaint’s Operations and Contracts team. Reporting to the Lead Commercial Contract Manager, this role will be responsible for supporting the review, structuring, and approval of Order Forms and related commercial agreements. You’ll work closely with Sales, Finance, Legal and Revenue Operations to ensure accuracy, compliance, and efficiency in our deal processes.

• Review customer Order Forms to ensure pricing, terms, and approvals are consistent with company policies.

• Validate deal structures against internal playbooks, discount thresholds, and non-standard terms.

• Partner with Sales, Finance, and Legal to resolve deal issues quickly.

• Act as a point of contact for internal teams on Order Form processes and requirements.

• Support the end-to-end deal desk workflow from submission to approval.

• Clean, prepare, and finalize contracts for signature to ensure accuracy and smooth execution.

• Maintain accurate records of approved Order Forms and deal terms in company systems.

• Identify process gaps and propose improvements to streamline the deal cycle.

• Enter, track, and maintain accurate deal data across Freshpaint’s internal systems.

• Manage and update tools such as the CRM, CPQ, and CLM to ensure alignment across Sales, Finance, Legal and Revenue Operations.

• Generate reports and dashboards as needed to support deal analysis and approvals.

• Ensure deals comply with internal policies, regulatory requirements, and contractual standards.

• Escalate risks appropriately and proactively suggest mitigation approaches.

• Bachelor’s degree required (BA/BS highly preferred).

• 2–4 years of experience in deal desk, sales operations, contracts administration, or a similar role (preferably in SaaS).

• Familiarity with Order Form structures, pricing models, and approval workflows.

• Strong attention to detail and ability to identify inconsistencies in contracts or financial terms.

• Excellent communication and collaboration skills; comfortable working with Sales leadership and Legal.

• Highly organized, with the ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Salesforce, CLM tools, or similar systems a plus.

• Candidates with strong organizational skills, attention to detail, and a desire to learn are also encouraged to apply. Training and mentorship will be provided.

We take care of our team—here’s a peek at what you get when you join:

• Competitive pay + generous equity (10-year exercise window)

• Fully remote (U.S. only) with a $150/month coworking stipend

• Half-day Fridays, every Friday

• Unlimited PTO—with a required 2-week minimum

• Top-tier health, dental & vision (100% covered for you, 80% for dependents)

• 2 “Treat Yourself” days a year—$100 and a day off, just because

• Generous parental leave

• Epic offsites twice a year (past trips: Greece, Jackson Hole, Cabo, wine country + more)

And more—check out our careers page for the full list.