Zwift
We’re on a mission to make more people, more active, more often.
Long Beach, CA

Senior Manager, Insights & Analytics at Zwift

| Greater LA Area
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Who we’re looking for:

You will play a key role in Zwift’s growth by evangelizing a data-informed culture by helping to build the technical infrastructure, processes, and capabilities to support this. You will have a passion for data and a proven track record of managing projects and delivering business-critical solutions.  

You are both a people manager and a hands-on contributor. You’ll support efforts to bring a data-driven approach to all areas of the business from acquisition to engagement and retention. You will build trusted relationships with a broad range of teams including product, engineering, strategy, CRM, and marketing.  

You will breathe data on a daily basis, and have an insatiable curiosity about all aspects of Zwift’s business. You’ll apply these skills to validate intuitions and hypotheses and to proactively surface insights that inform business and product decisions. If this is you, come join our team!

About Zwift:

Zwift is the fitness company born from gaming, and we’re on a mission to make More People. More Active. More Often. The Zwift platform delivers an at-home training game that connects cyclists and runners in over 195 countries and counting! Launched from the sunny shores of Long Beach, California in 2014, we’ve grown to over 300 Watopians (that’s what we call our employees) and we have people in New York, Tokyo, Rio de Janeiro, and London. 

Some reasons we think you will love it here:

We are an encouraging, innovative, and passionate team. We like bikes. We like running. We also like local ice cream shops, game nights, and our "Pets of Zwift" Slack channel. You'll be surrounded by awe-inspiring people, even in your remote work setting. Although there are amazing athletes that work here; our team consists of people from all walks of life. Whether you’re a current Zwifter, at the beginning of your fitness journey, or neither one of these, there is a place for you here. Different perspectives are important, they allow us to continually grow and evolve - One Zwift for All!

Did we mention that we encourage you to workout while you work from home? Zwift, run, yoga….we’re in!

How we’re handling Covid-19:
We are beyond grateful to continue to grow as a company during this unusual time. Our #1 priority is to ensure the health, safety, and sanity of our current and future Watopians. We want to share with you what we’re doing and what you can expect.

Since March, all of our Watopians have been working remotely and will continue to do so until we know it is safe to collaborate in person again. As you go through the virtual interview process, don't be alarmed if children or pets make a guest appearance. We won't think twice if we get to meet members of your family. If we are fortunate to welcome you to the team, we will get you all the necessary equipment, hardware, and furniture needed to get you ergonomically set up and productive at home. 

Work From Home (WFH) life can be challenging in many ways. We have and will continue to take steps that ease some of the burden for our Watopians including: 

  • Monthly stipends to help offset additional expenses incurred with WFH.
  • Access to mental health & wellness resources including Headspace, Unmind, and Spring Health.

We care about you as our candidate too, so let your Talent Engagement Partner know if there’s anything we can do to make your interview process go more smoothly. We are in this together and always looking for ways to enhance our new interview experience.

What you’ll do:

  • Promote data-driven decision making throughout the organization by collaborating with cross-functional partners in product, engineering, strategy, CRM and marketing
  • Be an analytics translator: identifying business problems that analytics can help solve, guiding technical teams in the creation of analytics-driven solutions to these problems, and embedding these solutions into business operations
  • Deliver actionable insights and recommendations, and build trusted relationships with key stakeholders to ensure that these insights are acted upon
  • Partner with product management and engineering teams to define success metrics and provide analysis on the performance of new product launches and feature enhancements
  • Drive adoption of data, governance and analytics best practices, in pursuit of world-class excellence in analytics
  • Prioritize your work, and that of your team, to balance delivery of proactive and actionable insights with a timely turnaround on ad hoc requests that support key company initiatives
  • Be a leader as well as a team player, willing to roll up your sleeves and do whatever it takes to make your projects a success

What we’re looking for:

  • 5-8 years of experience in data analytics for a consumer-facing, digital-first business (subscription business experience) 
  • Master's or advanced degree in a quantitative field
  • Ability to perform complex analyses with large amounts of data, create actionable insights and tailor the communication to various stakeholders including the executive team and product and engineering teams
  • In-depth knowledge of marketing analytics including channel performance, multi-channel campaign analysis, attribution, and mix modeling
  • Experience with customer funnel analytics and using insights to optimize customer experiences across the end-to-end subscription lifecycle
  • Experience designing and analyzing multivariate experiments for product, app, web and marketing teams
  • Expertise in querying databases and coding languages such as SQL, R, Python, etc.
  • Deep knowledge of analytics/BI and data visualization tools like Tableau, Google Analytics, Sisense
  • Experience in a complex, cross-functional organizations where you and your team needs to collaborate and integrate into teams across many disciplines
  • Willingness to roll up your sleeves and do whatever it takes to help your team win
  • Extra credit for experience leveraging quantitative and qualitative primary research to complement behavioral analytics

Bonus Points:

  • Passion for cycling, running, or triathlons
  • Passion for video games
  • Experienced Zwifter

How to stand out among the rest:

Your resume is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too. 

Values:

Of course, we are nothing without our values. Our values ground us. They ensure we run and build a company where people love to work, feel like they are welcomed, included, and belong.  Only then can they thrive and do their best work.  The values we strive to live every day are:

  • Make It Fun 
  • Elevate Teammates 
  • Cultivate Our Community
  • Always Level Up 
  • One Zwift for All 

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].

Zwift, Inc. is an Equal Opportunity Employer.

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Where we are

Zwift is working from home to ensure the safety of our employees. We are hiring remotely. We have beautiful offices for when it's safe to collaborate.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • iosLanguages
    • androidLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
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What are Zwift Perks + Benefits

Zwift Benefits Overview

Zwift has perks that align to the well-being of the each member of the team, from fitness industry perks and an in-home equipment allowance, to benefits and programs that support modern families and wellness.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 40 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Relocation assistance for qualifying job openings.
Fitness Subsidies
Reimbursement for qualifying fitness events (marathons, triathlons, etc), Zwift membership, and more!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

An Insider's view of Zwift

What projects are you most excited about?

I’m super excited about all the game integrated features we’ll be releasing to the website. The ability to see all the rides I’ve gone on, share them with friends, and give people ride ons!

Jason

Senior Software Engineer

How do your team's ideas influence the company's direction?

Captivating your audience requires creative technology, which pushes the envelope. With the reward comes risks, and at Zwift our QA team partners with the creatives and development teams to mitigate these risks while keeping the creative vision alive

Brittany

Director of QA

Jobs at Zwift
21

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QA Automation Engineer

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Zwift seeks an experienced QA Automation Engineer for our mobile products to join our team. As part of our QA Team, you will be responsible for ensuring automated  testing of Zwift’s shared cloud services, and the integration and connection of services into our game, web, and family of software products. Help influence and acquire the methods, practices, and tools we’ll use to drive how we test into the future.

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We are looking for a developer who is proficient in both iOS and Android to help develop and maintain our Zwift Companion app. Your primary focus will be on its development and integration with back-end services and our game application. You will work with other engineers on different layers of the infrastructure.

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● Collaborate with the Talent Engagement team to build and execute the research strategy for talent pool analysis, market mapping, market research as well as competitive assessments. ● Support the Executive Talent Engagement team in conducting candidate sourcing activities for both passive and active candidates, ensuring that candidate pools and pipelines are filled with diverse candidates that hold the necessary experience, skills and competencies. ● Utilize a range of channels to source talent and build diverse pipelines with the awareness and understanding of the channels that return the best talent pool. ● Engage and communicate with potential candidates for senior level positions, gauge their interest and suitability for specific current or future positions.

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We are seeking an experienced Technical Program Manager to steward our Onboarding team and backlog. As a founding member, you will have the opportunity to drive the mission - delivering a delightful onboarding experience to our Zwift community. You will coordinate and lead various cross-functional agile ceremonies to empower team members, increase alignment, and nurture communication channels across the organization.

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You will focus on the quality and effectiveness of data visualization processes and take the lead in developing data visualization solutions for executives, investors, and business stakeholders. Your dashboards, reports, and tools will be intuitive and simple to use whilst wowing audiences with their design quality and power to tell stories. You will support a culture of data-driven decision making by democratizing access to data, ensuring the quality of data, reporting, and tools, and supporting stakeholders with guidance on how to use them. If this is you, and the thought of working for a company that blends fitness with the fun of video games sounds amazing, then please apply straight away.

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We are seeking an experienced Producer to steward Game Development for the Art and Design teams. You will nurture greater visibility and facilitate effective collaboration between Development, Product, Marketing, and Support teams. You will run point on key initiatives on Game Development that ensure fun, immersive, and results-oriented experiences in Zwift.

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Develop, maintain, and own a prioritized product roadmap and backlog for social and community products and features across all platforms. Own the entire product life cycle including ideation, definition of key features and requirements, prioritization and definition of success criteria and key metrics. With a focus on outcomes vs. outputs work closely with stakeholders to understand and define business objectives based on customer and market needs and work towards how the products we build and deliver might solve for the problems. Collaborate with game and UX designers, engineers, program managers and other product managers to define products and their features and develop thoughtful specifications.

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A passionate, persistent, inquisitive and creative product manager to lead a cross functional team to build, deliver and optimize a portfolio of building blocks that can be leveraged by many different features in the Zwift game. The ideal candidate has a passion for understanding and solving complex problems. You thrive on knowing the customer and leveraging research, data and analytics to build customer centric platform capabilities. You will build robust, scalable platform solutions that power features that delight our customers.

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Develop, maintain, and own a prioritized product roadmap and backlog for social and community products and features in the Zwift game. Own the entire product life cycle including ideation, definition of key features and requirements, prioritization and definition of success criteria and key metrics. With a focus on outcomes vs. outputs work closely with stakeholders to understand and define business objectives based on customer and market needs and work towards how the products we build and deliver might solve for the problems. Collaborate with game and UX designers, engineers, program managers and other product managers to define products and their features and develop thoughtful specifications.

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We are looking for a Producer, Live Operations to spearhead Live Operations at Zwift.  The charter of Live Operations is equal parts incident management and operational improvement, with a dash of live events. You will coordinate efforts across the entire organization that ensure the stability, availability, and quality of Live Operations at Zwift. 

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We are seeking an experienced Senior Producer to steward Game Development for multiple teams. You will nurture greater visibility and facilitate effective collaboration between our Game Development teams, Marketing, and Customer Support Groups. You will run point on key initiatives on Game Development that ensure fun, immersive, and results-oriented experiences in Zwift.

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As the Acquisition and Onboarding Insights Analyst you will become an expert in the early stages of the prospect and customer lifecycle and will partner with cross-functional teams to build a customer-centric culture. You will marry insights from multiple data sources to gain a deep understanding of the needs of different customer groups, leveraging these insights to develop programs to successfully acquire, onboard, and engage customers. You will be proud to be a customer champion and have an insatiable curiosity to understand the needs of customers and how best to help them. If this is you, and the thought of working for a company that blends fitness with the fun of video games sounds amazing, then please apply straight away.

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We are looking for a Director of Engineering for our Game Subscription team. You'll be responsible for managing the engineers and front-line managers on the Game Subscription product teams. Reporting directly to the VP of Engineering, you’ll manage multiple engineering managers and ensure they and their teams are successful - measured by continual improvement and overall delivery of business needs. You’ll help cascade best practices for the engineering organization to your teams, as well as look for opportunities for your teams to incubate ideas, find learnings, and share with the broader organization.

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