MeUndies is a Los Angeles, CA-based underwear and loungewear company best known for its softer than soft basics. Founded in 2011, MeUndies disrupted the $110B underwear industry when it launched the first online underwear subscription. Through the years the brand has inspired a passionate community of undie-obsessed individuals with its bold, comfortable products.

Today MeUndies has sold more than seventeen million pairs of underwear and is profitable with double-digit YoY growth. It continues to redefine the subscription market by evolving the transactional subscription to a membership centered on community and its relationship with the brand.

The innovative direct-to-consumer brand offers multiple purchasing options including singles, packs, matching pairs and its monthly membership. It opened its first flagship store in Los Angeles in 2018.

MeUndies is seeking an experienced Senior Manager, Consumer Insights who is passionate about driving businesses growth through deep consumer and market analysis. You will execute key quantitative and qualitative research projects to help better understand our current and potential future customers and have the ability to think strategically. You’ll work closely with cross-functional team members in the design, development, and deployment of research projects. This role reports to the VP, Analytics & Consumer Insights.

 What You’ll Do :

• Serve as the voice of the consumer in interactions with internal team members.
• Manage and grow the Consumer Insights team.
• Develop and synthesize insights into frameworks that inform company strategy and drive key business decisions company-wide.
• Define and drive an integrated research strategy and plan to proactively provide a comprehensive view of the customer, market, and brand across our company.
• Manage all aspects of recurring and ad hoc primary research, including partnering with key stakeholders to frame problems, designing research methodologies, implementing high-quality data collection, and analyzing results.
• Combine primary research with internal customer data to synthesize insights and provide meaningful and actionable business recommendations.
• Develop dashboards and presentations and evangelize results and recommendations to stakeholders.
• Coordinate with vendors on key research projects with regard to sampling, fieldwork, quality control, quota management, analysis, reporting, etc.
• Participate in short and long-term strategic planning for consumer research initiatives.

What You Have :

• BA or BS degree in quantitative fields such as Business, Economics, Statistics, etc. A graduate degree in a relevant field is a plus.
• At least 8+ years of hands-on experience with consumer research, preferably at a market research supplier and/or a digitally-native DTC brand. Consulting background is a plus.
• At least 2+ years of people management experience. 
• Mastery of survey theory and hands-on experience using well-known survey and analysis tools such as Qualtrics.
• Advanced Excel skills. Knowledge of SQL, SPSS, and Looker or Tableau is a huge plus.
• Breadth and depth in executing in-house custom research across qualitative and quantitative methods - e.g. segmentation, brand tracking, concept testing, key driver analysis, NPS/customer satisfaction, syndicated data analysis, ethnographic research, etc.
• Experience working with research vendors to deliver high profile projects on budget and on time.
• Experience partnering with product, marketing, and UX teams.
• Demonstrated success in presenting research findings to executive audiences and influencing strategy.
• Top-notch writing, communication, and presentation skills.
• Excellent project management and prioritization skills.
• Proactive, self-starter attitude; comfortable with ambiguity and balancing multiple priorities.
• Team player mentality - ability to work effectively across multiple projects and teams.

WHY WORK AT MEUNDIES?

It's more than a job.
We have focused on building a team of people that emulates all of our core values. We look for people who stay balanced, go further, build relationships, champion differences, and are humble. At MeUndies, we continue to maintain a stellar brand by working collaboratively and encouraging growth with learning opportunities. Not to mention, there is no such thing as a small achievement here - we celebrate it all! 

We look at the necessities.

We offer competitive equity/salary packages which include targeted annual bonuses, plus generous parental leave, a 401k, awesome health benefits, and open time off (yeah, we said it). You’ll enjoy top-of-the-line hardware and software, and have access to an annual personal Learning & Development budget!

We offer all the head turning office things.

We have endless office amenities but here are a few of the fan favorites - everybody gets access to an on-site gym & shower, endless snacks, cold brew on tap, and a cozy lounge completed with a Wii for epic Mario Kart tournaments. Plus there are plenty of dogs (to pet, not to take home).

We don’t forget the most important things.

There’s a robust 360 review process, regular pulse surveys, and a focus on open communication. We also have annual employee check-ins to reflect back on achievements and plan for career growth. We’re always rooting for you. 

Plus those special extra things.

We keep things fun with frequent catered lunches, holiday parties, offsites, happy hours, and an annual retreat. You’ll get a sweet employee discount, as well as a monthly MeUndies membership to rebuild your underwear drawer with our top notch prints.