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Senior Manager, Consumer Insights

| Culver City

MeUndies sells underwear, sure. But because we’re vertically-integrated, direct-to-consumer, and handle everything from design to marketing to shipping, we bring our customers much more than just undies. We’re a lifestyle brand devoted to self-expression and basics that are anything but simple. A great pair of undies can brighten up your day and a great underwear company keeps it going. We wear our brand as a badge of honor and we’re not afraid to share it.

MeUndies is seeking an experienced Senior Manager of Consumer Insights who is passionate about driving businesses growth through deep consumer and market analysis. They will execute key quantitative and qualitative research projects to help better understand our current and potential future customers and will have the ability to think strategically. They’ll work closely with other research team members in the design, development, and deployment of research projects for the company.

Responsibilities:

  • Serve as the voice of the consumer in interactions with internal team members.
  • Manage and grow the Consumer Insights team.
  • Develop and synthesize insights into frameworks that inform brand strategy and drive key business decisions company wide.
  • Define and drive an integrated market research strategy and plan to proactively provide a comprehensive view of the customer, market, and brand across our company.
  • Manage all aspects of primary research, including partnering with key stakeholders to frame problems, designing research methodologies, implementing high-quality data collection, and analyzing results.
  • Use customer surveys, focus groups, and other consumer research methods to collect primary research.
  • Translate research findings into clear and actionable insights through thoughtful data collection, in-depth analysis, sharp observations, smart story-telling, and compelling presentations.
  • Present and evangelize results and recommendations to teams and executive staff.
  • Analyze data and synthesize insights using SPSS, Excel and other analytical tools to draw meaningful and actionable business recommendations.
  • Develop reports and presentations and communicate key findings to relevant stakeholders.
  • Coordinate and work with research suppliers on key research projects with regard to sampling, fieldwork, quality control, quota management, analysis, reporting, etc.
  • Participate in short term and long term strategic planning for consumer research initiatives.

Qualifications:

  • BA or BS degree in quantitative fields like Statistics, Math, Social Science etc. A graduate degree in a relevant field is a plus.
  • At least 4+ years of hands on experience with consumer research, preferably at a market research supplier or a subscription services company, and at least 1 year of people management experience.
  • Experience with a wide array of brand, marketing/advertising and consumer research methodologies, both quantitative and qualitative.
  • Experience in designing and writing online questionnaires and day-to-day project management of fielding studies.
  • Broad and deep research experience across qualitative and quantitative methods (e.g. market segmentation, brand tracking, advertising effectiveness (TV and digital), packaging research, concept testing, market sizing, forecasting, pricing, NPS/customer satisfaction, syndicated data analysis, ethnographic research, etc.)
  • Mastery of survey theory with hands-on experience using well-known survey and analysis tools such as Qualtrics, MarketSight, etc.
  • Top-notch writing, communication, and presentation skills
  • Proactive, self-starter attitude; comfortable with ambiguity and balancing multiple priorities/needs
  • Demonstrated team player mentality - ability to work effectively across multiple projects and teams.

WHY WORK AT MEUNDIES?It's more than a job.We’re a team of kind, smart, diverse, and fun people who are building an amazing business and brand.
So we look at the big things.
We offer competitive equity/salary packages, plus generous parental leave, 401k, awesome health benefits, and open time off. You’ll enjoy top-of-the-line hardware and software, and have access to an annual personal Learning & Development budget of $1,000!
And the little things.
Everybody gets access to an on-site gym, snacks, and an office keg (choose the cold brew by day, and the IPA by night).
Even everyday things.
There’s a structured review process, regular feedback surveys, and a focus on open communication—all to make sure you’re thriving, happy, and growing.
And those special extra things.

We keep things fun with frequent catered lunches, holiday parties, offsites, and an annual retreat. You’ll get a sweet, sweet MeUndies discount, as well as a complimentary monthly subscription for our feel-good undies.

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Technology we use

  • Engineering
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases

Location

Culver City, CA 90016

An Insider's view of MeUndies

What’s the vibe like in the office?

This team is made up of hard workers who also know how to have fun! Our work space creates an atmosphere that encourages us to build friendships and strengthen work camaraderie. Great work ethic is at the forefront, but sprinkle in fun weekly events and you’ve got yourself a culture where productivity is high and everyone’s engaged.

Lance

Controller

What kinds of technical challenges do you and your team face?

User Experience at MeUndies is still fairly new, so our team is very focused developing out our process and tools while still delivering on key projects and initiatives for the company. Our long-term goal is to be able support teams across the organization as partners who can help inform design and strategy with research.

Jackie

User Experience Designer

How do you make yourself accessible to the rest of the team?

One great aspect of working at MeUndies is that the company culture and office space fosters teamwork and accessibility. We operate in a very fast environment, so you need to be constantly ready to jump on any new project, problem, or opportunity and help get things done. Often these impromptu meetings and brainstorms result in the best ideas!

Nadia

Director of Inventory Planning

What are MeUndies Perks + Benefits

MeUndies Benefits Overview

WHY JOIN MEUNDIES?
It's more than a job.
We’re a team of kind, smart, diverse, and fun people who are building an amazing business and brand.

So we look at the big things.
We offer competitive equity/salary packages, plus generous parental leave, 401k, awesome health benefits, and open time off. You’ll enjoy top-of-the-line hardware and software, and have access to an annual personal Learning & Development budget of $1,000!

And the little things.
Everybody gets access to an on-site gym, snacks, and an office keg (choose the cold brew by day, and the IPA by night).

Even everyday things.
There’s a structured review process, regular feedback surveys, and a focus on open communication—all to make sure you’re thriving, happy, and growing.

And those special extra things.
We keep things fun with frequent catered lunches, holiday parties, offsites, and an annual retreat. You’ll get a sweet, sweet MeUndies discount, as well as a complimentary monthly
subscription for our feel-good undies.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
3 months of paid leave plus 1 month of transitional leave.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We offer competitive equity/salary packages, plus generous parental leave, 401k, awesome health benefits, and open time off. You’ll enjoy top-of-the-line hardware and software.

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