At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.
SimplePractice is seeking a Senior Data Analyst to take the company’s analytics to the next level of their data driven journey. This role serves primarily our Customer Success and Marketing teams, which consist of a number of sub-teams, addressing various aspects of support and marketing.
The role will perform a variety of data analysis activities in addition to managing the relationship of the data team with all Customer Success and Marketing stakeholders. Critical is an in-depth understanding of the business data and analytical needs, translating the requirements into data asks, and data asks into information using SQL and a variety of available query and visualization tools.Responsibilities
- Self-starter with excellent problem-solving & critical-thinking skills to meet complex data challenges. Flexible and comfortable with uncertainty in requirements in a fast paced, rapidly changing environment
- Take ownership and champion data topics, with the flexibility and interpersonal skills to interact across the business, especially the Product team, and manage a project / team where required. Develop data analytics competences in the team and drive out the analytics capability
- Analyze complex data sets in depth for discovery purposes, issues and trends/patterns. Make independent/educated judgements & recommendations regarding appropriate solutions
- Monitor the daily running of the production data visualization, particularly with respect to consistency, correctness, and ease of use. Manage data-related interventions through to resolution
- Create and maintain various data products, including delivery via visualization tool dashboards, reports, ad hoc data analysis, spreadsheets, graphs
- Assist in team planning and assist in the wider team’s Change Management to enable change projects & business requests
- BS/MS degree in Engineering, Mathematics, Physics, Computer Science or equivalent experience and 8+ years of progressive professional experience preferred
- Top-notch SQL, statistical/window functions, complex data types
- Experience leading teams and organizing and working with analytics user groups
- Superb communication skills
- Experience collaborating with stakeholders
- Experience obtaining strategic and detailed analytics requirements
- Excellent data analysis skills (investigation, modeling, mapping and gap analysis)
- Dimensional modeling and data modeling
- Comfortable with relational technology
- Excellent project management in an Agile (SCRUM, Kanban) environment/team focusing on sprint by sprint deliveries
- Ability to conceptualize, organize, simplify
- Comfortable with one or more database engines, preferably Snowflake
- Excellent experience across relevant data technologies, visualization patterns and tools
- Highly proficient or expert in one or more visualization tools, preferably Looker, Tableau, Periscope
- ETL experience is highly preferred, especially DBT
- Experience or exposure to other programming tool sets, e.g. Jupyter Notebook, data formats such as parquet & JSON
- Experience with Cloud-based infrastructure, particularly AWS
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