Senior Business Ops Analyst at Endpoint

| El Segundo
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Endpoint 
Real estate is the largest asset class in the world—and yet it has also been one of the slowest to adopt innovative, new technologies. It has become increasingly important for the industry to evolve alongside a consumer-base who are accustomed to mobile-first, on-demand, and personalized experiences in every area of their lives. Founded in 2018, Endpoint emerged from a collaboration between First American and BCG Digital Ventures, the venture capital arm of the Boston Consulting Group. The new company combines First American’s title and settlement expertise, with the innovative approach of an agile technology company, to provide a seamless real estate closing from start to finish. At Endpoint, we believe the combination of modern technology, a standardized and simplified closing process, and a highly dedicated team of people will completely change the industry – and deliver an experience that instills the joy of an effortless close for all.
Endpoint is looking for a Senior Business Operations Analyst who will be responsible for process development and Implementation of key strategic initiatives. This person will be instrumental in working with our operations team to roll out new and improved processes and workflows across the organization. They will lead cross-functional efforts to ensure that Endpoint workflows are complaint, efficient, user approved and continually optimized. This role will involve research to drive best practices for service, data collection to drive recommendations on current and future company wide processes, post-launch process refinement, documentation and establishing feedback loops for constant improvement.

As a Senior Business Operations Analyst on the Operations Team, you will use your skills to:

  • To create, implement, optimize, document and iterate on all Endpoint operational processes (across sales, product, operations and leadership)
  • Design, implement and refine workflows to support am OKR driven operational environment 
  • Provide process expertise and guidance to the Operational, Sales and Technology Staff and the Leadership Team at large
  • Work with Analytics to provide requirements and guidance to build operational reports and dashboards around operational productivity
  • Implement new processes with appropriate feedback loops to document and appropriately action
  • Work with Leadership to ensure all state regulations are considered, documented and implemented in all market specific process design
  • Collaborate with the Expansion team, Sales, Product and Operational Leadership to ensure that a post launch feedback loop is established to review and potentially refine established SOPs, To-Dos, product offerings and processes within each new market 
  • Collaborate with Ops Leadership to produce high quality training materials for the Operations team.
  • Work with Product Teams to test and document all new process releases in operational systems like Resware, Opsware and Zendesk. 
  • Work autonomously in a distributed team across multiple time zones.

You'll come to Endpoint with:

  • 3+ years in title and escrow or similar field 
  • 2+ years in project or product management, consulting, business operations or operations management.
  • Passion for process improvement and implementation
  • Extreme attention to detail
  • Ability to listen, build trust and solicit information from key stakeholders and domain experts
  • Strategic thinking skills and ruthless about finding efficiencies 
  • Self starter and ability to remain focused in a fast changing environment
  • Working in a distributed team environment across multiple-zones

Why work at Endpoint:

  • You will have a lot of responsibility and many opportunities to advance your career as we grow
  • You will get first-hand experience of working for a well funded early stage startup
  • Your hard work, ownership, and self-sustainability will be greatly valued
  • We offer great benefits - Health, Dental, Vision and 401K match
  • Dog-friendly office , fully stocked snack bar and team lunches
  • Ability to mold your career and make an immediate direct impact
  • Competitive compensation, including a Long Term Incentive Plan

Endpoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail
    • IntercomEmail
    • SendGridEmail
    • AutopilotEmail

Location

Our El Segundo HQ is located right off of Pacific Coast Highway, with quick access to trendy restaurants and the beach.

An Insider's view of Endpoint

What's something quirky about your company?

Well, the people- I could go on for an hour about the people here. But, something short and sweet is our office pup, Chuck. On the weekends, I find myself missing the big guy- his snoring on conference calls, his energetic "hellos" every morning. I'll go play with him if I'm stuck on a problem. He's the best.

Madhav Gharmalkar

Sr. Front-End Engineer

What projects are you most excited about?

I am most excited about automation. Endpoint emphasizes technology and efficiency, and our goal is to automate as many processes as possible. I'm looking forward to automation projects that make data, reports, dashboards, analysis, and insights easily accessible to my co-workers.

Tina Wang

Business Intelligence Manager

What makes someone successful on your team?

As a team, our number one challenge, and therefore our number one goal, is ensuring that automation runs as expected and that we are consistent with new feature development. Someone who can work quickly, remain flexible and collaborate with others will find success on our team!

Nicole Thurnau

Front-End Engineer

What is your vision for the company?

Endpoint's vision is to create an effortless closing experience for all parties in the real estate transaction. For me, Endpoint represents an opportunity to transform the title and escrow industry from one that is opaque to transparent, expensive to fair, riddled to seamless and relationship-driven to value-driven.

Garreth Long

VP Business Development

What are some social events your company does?

Every other Friday our team does e-happy hour. I really enjoy these because they're a great opportunity for our team to socialize outside of the office. Pre-pandemic, every quarter we did a company outing. My favorite so far has been our trip to Magic Mountain. No better way to get to know a coworker than screaming together on a rollercoaster

Devyn Kehlenbeck

Growth Associate

What are Endpoint Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
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