Responsibilities:

• Provide field leadership in strategy, development and execution of BlackLine's channel program for professional services
• Drive the design and delivery of consulting, implementation, onboarding, training and integration of our services partners
• Execute strategic alignment between BlackLine and its partners on field services enablement, training and quality management of customer engagements
• Collaborate, design and improve partner service delivery programs; define and implement partner implementation approach, ensuring cohesion and quality to Blackline's professional services standards
• Identify and analyze key partners with specific solution or regional skills that will enable BlackLine to scale and grow to serve more customers
• Promote and advocate partner's value proposition within BlackLine
• Collaborate with Blackline Alliance Channel and Enablement teams to deliver an onboarding and education program designed to prepare partners to deliver professional services to BlackLine customers
• Become a strategic business partner to the internal field team by presenting business growth opportunities, leading discussions and formulating solutions to drive partner growth and profitability
• Analyze partner projects to track health and plans; perform quality control on systems of record
• Analyze resource requirements and allocations for partner projects and ensures consistency and alignment on implementation methods
• Performs other duties as assigned

Qualifications:

• Up to 25% travel
• Minimum of 5 years of experience in a high-tech professional services role, with at least 2 years of experience in a SaaS environment
• Experience in analyzing channel services programs with partners and global Systems Integrators
• Demonstrates strong advocacy on behalf of customers and services partners to deliver the customer's desired outcome
• Comfort with building strong relationships at all levels of the customer and partner organizations
• Exceptional interpersonal skills and able to communicate professionally with partners, customers and internal teams
• Cross-functional influence, relationship building, and analytical kills
• Process-oriented, analytical and seeks to constantly assess and implement improvements
• Experience with ERP or Financial Accounting software preferred
• MBA or equivalent experience desired, but not required