Operations Analyst

| Remote
Hi, We're Centerfield.
Centerfield is a cutting-edge digital marketing and sales technology company headquartered in the heart of Silicon Beach with additional offices in New York, Boston, Florida, and Jamaica. Our growing organization continues to impact the AdTech space by providing end-to-end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.
 
How do we do this? Centerfield develops intelligent Big Data driven marketing and sales technology which drives more than two million sales each year for brands such as AT&T, Sprint, ADT, Spectrum, and CenturyLink. Our technology platform, Dugout, combined with our leading consumer guides and 1500 person sales and retention center deliver new customers at scale to top residential services, business services, and telecommunications brands worldwide.
 
We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!
The Opportunity...
We are looking for a data driven, innovative thought leader to fulfill our Senior Operations Analyst need. This person will play an active role in identifying opportunities supported by creative solutions and strategic tactics to drive sales team efficiency and effectiveness gains across our contact centers. This is a remote position comprised of roughly 15-20% travel. 

How You'll Contribute...

  • Analyze key metrics/data to identify:
  • 1. Operational inconsistencies, bottlenecks, or barriers inhibiting sales performance
    2. Opportunities to improve customer close rate and products per sale
    3. Actions to improve post-sale yield and customer LTV
    4. More effective means of compensating / incenting leaders and sales team members to drive optimal behavior
  • Multi-tasking intensive role; responsible for working on several concurrent tasks with short completion cycles
  • Liaise with support teams to ensure information is channeled to the appropriate stakeholders
  • Provide adhoc support to sales leadership as it pertains to policy development, data/gap/trending analysis, etc.
  • Interface directly with partners, clients, and vendors to collect data, improve systems, etc.
  • Responsible for creating reports, diagnosing analytics and providing data-driven insights to support marketing and sales programs
  • Help identify opportunities to maximize productivity, revenue, and gross profit
  • Display excellent business acumen, communication skills and the ability to work with business leaders to deep-dive analytical problems and develop data-driven solutions

What We're Looking For...

  • MBA or bachelor's degree in Business Administration, Finance/Economics, Statistics/Mathematics or related field
  • Contact / sales center experience
  • Ability to travel 15-20%
  • 5-7+ years working experience in a business analyst / data analyst / statistical analysis or related role
  • Ability to diagnose complex quantitative data and present findings in a clear and concise manner
  • B2C / indoor sales / consumer / customer acquisition experience
  • Experience with SQL, Twilio, Tableau
  • Strong Excel skills, including deep understanding of advanced formulas, pivot tables and charting/graphing capabilities
  • Proficient with MS Office Suite
  • Experience in developing requirements and formulating business metrics for reporting; familiarity with data visualization tools like Tableau
  • Strong communication skills and experience leading and coordinating broad business reviews

Bonus Points…

  • Telecom / residential sales experience 

Life at Centerfield...

  • Competitive salary + quarterly bonus
  • Unlimited PTO – take a break when you need it!
  • Industry leading medical, dental, and vision plans + generous parental leave
  • 401(k) company match plan – fully vested day 1
  • Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
  • Career growth – we enjoy promoting from within!

To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
 
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • TalendFrameworks
    • JenkinsFrameworks
    • Apache StormFrameworks
    • Rabbit MQFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AWSDatabases
    • RedshiftDatabases
    • Apache DruidDatabases
    • Google AnalyticsAnalytics

Location

Silicon Beach!

An Insider's view of Centerfield

How does your team reward individual success?

We have a bonus program that's based on individual performance and the best part about it is that it's paid quarterly so you're constantly getting a bonus check. We also have a quarterly all-star award which is rewarded to someone once a quarter who went above and beyond - and not only do they get a plaque but they get a cool prize too.

Alex

Controller

How do you collaborate with other teams in the company?

The media buying team collaborates with other teams on a daily basis in order to ensure that our campaigns run smoothly. We use multiple different channels to collaborate, especially Slack. We have slack channels for each department which allows us to easily communicate with other teams when we need their help.

Esther

Search Engine Marketing Media Buyer

How does the company support your career growth?

We have a strong focus on people development and making sure our employees feel supported throughout their career. We promote from within and take risks on our talent by giving them broad scopes of responsibility. We've also rolled out a 3 month management training program that focuses completely on them and their unique leadership style.

Gena

Director of HR

How do you make yourself accessible to the rest of the team?

We have an open door policy and extremely flat culture organization, where the executive team is highly focused on execution and daily measurable results. The team leads by “getting their hands dirty” every day and works collaboratively with team members from each department.

Jason

Co-Founder

What’s the vibe like in the office?

The vibe in our office is friendly, laid back and casual, but don’t let that fool you-everyone is always hard at work! You can tell people care about their individual performance as well as their contribution to the company’s mission. While consistently busy, we still make time to socialize and catch up with each other and have fun!

Tiffany

Culture Manager

What are Centerfield Perks + Benefits

Centerfield Benefits Overview

Sometimes the lines between work/life balance blur and at Centerfield, we embrace that. We know employees have many options when choosing a place of employment today and we aim to provide the most robust benefits package with an award-winning culture.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Centerfield's team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Centerfield provides employees with a flexible work schedule that includes flexible start and end times.
Family Medical Leave
Company sponsored family events
Centerfield sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Every Tuesday and Thursday employees enjoy a free catered lunch for the office. This lunch time is used to get to know each other or take a well-deserved break.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Centerfield offers employees professional development opportunities like onsite training courses, the ability to attend job related conferences, and seminars.
Diversity Program
Lunch and learns
Centerfield hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning

Additional Perks + Benefits

Quarterly Bonuses, Frequent Social & Community Service Events, and a Casual Work Environment.

More Jobs at Centerfield18 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Finance
new
Remote
Developer
new
Los Angeles
Operations
new
Los Angeles
Marketing
new
Los Angeles
Sales
new
Remote
Product
new
Los Angeles
Project Mgmt
new
Los Angeles
Developer
new
Los Angeles
Internships
new
Los Angeles
Internships
new
Los Angeles
Marketing
new
Los Angeles
Data + Analytics
new
Los Angeles
Marketing
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Remote