Data Analyst, Workforce Planning

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Data Analyst, Workforce Planning will serve as the strategic analytics partner to our entire operations organization. You will design, develop, and deliver data-driven solutions to forecast work demand, evaluate and validate staffing models, and ensure we achieve scalability. Working in close collaboration with Operations leadership and the Process Improvement teams, the Analyst will translate overarching business objectives into technical requirements, validate and report on productivity metrics, and conduct ROI analysis on initiatives that alter staffing. A key focus will be quantifying the hard dollar impact of these strategic initiatives.
The analyst will need to be comfortable working between strategic, long-range forecasting, and providing agile operational support. This role demands a blend of technical skills (such as SQL, BI Tooling, and Python), strong subject matter expertise in workforce planning principles, and excellent communication skills to ensure that decisions are rooted in data and that the solutions implemented are sustainable and truly impactful.

Job Duties/Responsibilities:

Develop and maintain sophisticated forecasting models for all operational departments to predict short-term and long-term staffing needs based on historical data, business drivers, and seasonality. Design and maintain interactive dashboards and reports that provide insights into key workforce metrics, including productivity, headcount variance, service levels, and cost per unit of work. Analyze and evaluate the effectiveness of current staffing models and recommend data-driven adjustments to improve efficiency, increase scalability, and meet performance goals. Collaborate with Operations and other departments to define KPIs and translate business objectives and forecasts into actionable analytic deliverables for workforce optimization. Conduct ROI analysis on proposed operational initiatives, such as new technology or process changes, to quantify their impact on staffing needs and calculate hard dollar savings or cost avoidance. Build monitoring of these efforts to ensure initiatives are reaching their targets. Partner with IT to collect, cleanse, and integrate datasets from various sources (e.g., HRIS, time tracking, workflow systems) to build a reliable foundation for all workforce analytics. Build monitoring frameworks for various operational workflows to quantify process improvement opportunities, validate productivity standards, and prioritize initiatives. Translate complex workforce data and forecasting scenarios into clear, concise executive-level presentations and compelling data stories that drive strategic decision-making. Conduct ad hoc analyses and create variance reports to explain deviations from forecast, identify root causes of staffing gaps, and support operational deep dives.

Job Requirements:

Experience:

Required: 3+ years of experience in data analysis or workforce analytics, including dashboard/report development and variance analysis

Preferred:

• 2+ years’ experience in Medicare Advantage Plans
• 2+ years’ experience in a healthcare environment, preferably in a call center setting or similar environment supporting workforce management

Education:

Required: Bachelor's degree or four years’ additional experience in lieu of education.

Preferred: Degree in Statistics, Data Science, Business Analytics or related quantitative field

Specialized Skills:

Required:

• Proficiency in SQL
• Ability to develop Analysis with BI Tools (Power BI, Tableau)
• Working knowledge of Python or other languages for data manipulation
• Proficiency in Microsoft Products (Excel, PowerPoint, etc…)
• Bonus points for certifications related to Data Analysis / Data Engineering
• Ability to communicate positively, professionally and effectively with others
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors
• Ability to prioritize multiple tasks; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate solution
• Time management skills and ability to work in a fast-paced environment
• Ability to tell the story through data

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $77,905.00 - $116,858.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].