D365 Project Manager (F&O)

Passionate team members, challenging projects and a great place to work! This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a global Microsoft services and solutions partner. We are a team of professionals with a strong reputation for successfully delivering award-winning Microsoft solutions, including being named Microsoft's 2024 Analytics Partner of the Year. Our culture of continual learning and innovation ensures that we remain committed to Microsoft’s long-term strategy.

What do we attribute our award-winning success to? The people we hire, of course! Our team members join Quisitive for more than just a job. They come to Quisitive to contribute to something bigger than themselves – to be part of a high-performing culture, continue their infinite quest to learn, and deliver innovative and exciting solutions that impact both Quisitive's and our customers’ future success. Our leaders continuously strive to provide the tools and resources that you need to do what you do best each and every day!

It is a very exciting time of growth for our Customer Excellence Business Applications team, and we are currently hiring a D365 Project Manager provide leadership for enterprise D365 projects.  

This role can be located anywhere in the United States, but we would prefer the Central time zone.

What will my role be?

The PM will have overall responsibility of a project’s scope, deliverables, budget, timeline and resources and will also work with other team members, customers, partners and sub-contractors and the Sales team to ensure successful delivery of Dynamics 365 to customers.  You will be responsible for customer interactions, understanding the customer’s business and will participate in full life cycle implementations using approved methodology.

Project Management

• Project Management duties on complex projects or on multiple projects.  Defining service objectives by determining requirements, developing project plans, assembling and scheduling required service resources, defining service measurements, managing budget/actual and scope of work, approval of project-related T&E.
• Ensure projects are forecasted appropriately
• Assist in defining “best practices” in delivery, including templates, work plans, methodologies
• Resolve project, customer and staff issues 
• Lead customer meetings or facilitated strategy sessions, analyze processes and recommend improvements, particularly when a SME is required beyond the project team or on larger, complex projects
• Collaborate with project architects on a weekly basis to review time spent and validate deliverables, ensuring efficient utilization of the project budget.
• Drive the creation, use, and continuous improvement of project delivery tools, including standard templates, work plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and PMO-approved methodologies.
• Collaborate with solution architects and subject matter experts to support complex solutioning, integrations, and data migration workstreams, especially when requirements extend beyond the standard scope.
• Maintain a strong delivery posture by performing granular quality assurance (QA) across key deliverables, including project plans, scope documents, functional specs, and test plans, ensuring alignment with project and customer expectations.
• Enforce PMO and delivery governance standards through rigorous documentation, risk tracking, and project control mechanisms, while driving continuous improvement in delivery performance.
• Promote transparency, accountability, and customer satisfaction through proactive communication, expectation setting, and regular updates across all levels of the delivery and customer organization.

Customer Relationship Management

• Ensure customer satisfaction
• Establishes a network of relationships within a broad range of functions and levels in a customer organization; sustains executive and C-level customer relationship
• Measure customer satisfaction throughout an engagement, specifically identifying ways in which a team can increase current levels of satisfaction
• Ensure customer concerns and issues have been appropriately addressed
• Act as the first point of escalation for resolving issues related to scope, resourcing, deliverables, and customer expectations, escalate on time when necessary to leadership for support.
• Put customers interests first while considering the impact on team and project
• Quality Assurance - Expected to identify and QA project efforts to ensure project decision/deliverables are sound; QA at a granular level, all medium and large size projects
• Strive for continuous improvement of PMO methodologies
• Scope projects and leverage solution architects to provide quality assurance of scope, assumptions and estimate

What’s required?

• 5+ years project management experience, with a significant focus on D365 FinOps projects with budgets over $1 million+ and more than 4 workstreams
• Experience managing teams with 20+ people
• Experience with MS Project and Azure DevOps (ADO)
• Experience with Agile and Waterfall methodologies
• Good communication and relationship building skills
• Good problem solving and analytical skills
• Good time management and organizational skills
• Ability to travel for required client meetings, up to 20% 
• Bachelors’ Degree or equivalent experience
• PMP or CSM required

What would set me apart?

• Experience with D365 CE/CRM
• Managing large complex projects with ERP, CRM and other applications in scope

We are looking for curious initiative takers to join our team, so if you are passionate about working with smart people that are committed to accomplishing great things, then apply today!

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

About Quisitive

With significant growth since 2016, Quisitive is rapidly achieving our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud and artificial intelligence business solutions and services that ensure our customers achieve their digital transformation goals. In addition, Quisitive offers a portfolio of industry-focused solutions that address customer challenges in healthcare, manufacturing, state & local government and performance management.