CX/UX Design Director (Tax & Accounting) | Hybrid (ET/CT) R0052639

CX/UX Design Director (Tax & Accounting) | Hybrid (ET/CT) R0052639 | Wolters Kluwer DXG U.S., Inc. | DXG | UX/CX COE

About the Role:
As the CX/UX Design Director (Tax & Accounting), you will provide high-level leadership and strategic direction for all UX design activities within the organization. This senior role requires extensive experience in UX design and the ability to drive innovation and excellence across all user experience touchpoints. You will be responsible for the overall performance and results of the UX department, ensuring that our products provide unparalleled user experiences that drive business success.

About Us: https://www.wolterskluwer.com/en/tax-and-accounting | https://www.wolterskluwer.com/en/about-us/organization

Hybrid: Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the VP, User Experience & Design, and work under the leadership of the SVP & CTO, DXG • DXG | EXO. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. |  Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office  | #LI-Hybrid

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications/Skills (5 yrs min.)

• Experience with Direct reports of a team range of 10 count (FTE)
• Executive Leadership: Proven ability to lead UX at the highest organizational levels.
• Business Acumen: Understanding of how UX impacts overall business success.
• Innovation Leadership: Experience driving innovative design and user experience methodologies.
• Strategic Planning: Proficiency in long-term strategic UX planning and execution.
• Cross-Organization Influence: Ability to influence business decisions at the executive level.
• Financial Management: Skill in managing department budgets and financial planning.
• Thought Leadership: Recognition as a leader in the UX field with experience in public speaking and industry engagement.
• Metrics and Impact: Strong focus on measuring and reporting the impact of UX on business outcomes.
• Prompt Design: Crafting effective prompts for generative AI tools to deliver accurate and contextually relevant outputs.
• Conversational Interface Design: Creating intuitive and human-like interactions for chatbots and voice assistants.
• Personalization Strategies: Leveraging AI to deliver tailored experiences based on user behavior and predictive analytics.
• Predictive UX: Designing experiences that anticipate user needs through machine learning insights.
• AI Ethics & Responsible Design: Ensuring fairness, transparency, and bias mitigation in AI-driven experiences.
• Explainability & Trust: Communicating AI decisions clearly to build user confidence and trust.
• Data-Driven UX: Applying AI-powered analytics to inform design decisions and optimize user journeys.
• Human-AI Collaboration: Designing workflows that balance automation with human oversight for optimal outcomes

Responsibilities

• Prefer Finance, Tax, and Accounting | Open to other industries
• Lead strategic planning for all UX design efforts within the organization.
• Oversee the development and execution of UX research and design initiatives.
• Provide mentorship and guidance to senior UX managers and professionals.
• Drive innovation in design thinking and user experience methodologies.
• Ensure UX consistency and excellence across all product lines.
• Collaborate with executive leadership to align UX strategy with business goals.
• Oversee the UX department budget and resource allocation.
• Advocate for user-centered design principles at the highest levels of the organization.
• Monitor and report on UX performance and impact metrics.
• Represent the organization at industry conferences and events, driving thought leadership in UX.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

🔗  https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.