Customer Trust & Data Governance Lead

Customer Trust & Data Governance Lead

Location: Westminster, CO or Portland, OR

Department: Trimble Data Management Office (TDMO)

Job Type: Full-Time

Position Summary

Trimble is seeking a highly collaborative and proactive Customer Trust & Data Governance Lead to oversee the governance of data produced by customers while using Trimble's SaaS products. This role will ensure transparency, responsible use, and ethical handling of telemetry, user-generated content (UGC), and product usage data. Acting as the bridge between Product, Legal, Engineering, and the Data Governance team, this role is essential to building customer trust, enabling AI readiness, and ensuring compliance across our product ecosystem.

Key Responsibilities

• Establish governance policies and controls for customer-generated data, including telemetry, usage events, and user-generated content (UGC) within Trimble’s SaaS products.

• Work closely with Legal, Security, Privacy, and Product teams to ensure alignment with regulatory requirements (e.g., GDPR, CCPA, AI Act) and contractual obligations.

• Design and implement frameworks for customer consent, data minimization, and classification of sensitive customer data.

• Lead metadata documentation and data lineage tracking for in-product customer data flows, from collection to storage, analytics, and model training.

• Define roles and responsibilities (e.g., domain stewards, data product managers, engineering leads) for governing customer-produced data.

• Collaborate with the AI Governance Working Group to ensure ethical use of customer-generated data in AI/ML model development and monitoring.

• Partner with Product and Engineering to embed governance by design early in the development lifecycle.

• Contribute to customer-facing trust narratives by aligning internal data handling practices with Trimble’s external Trust Center messaging.

• Drive readiness for customer data audits and support data subject access requests (DSARs), compliance reviews, and data risk assessments.

Required Qualifications

• 5+ years of experience in data governance, product data management, privacy, or trust-related roles in a SaaS or tech company.

• Strong understanding of customer-generated data (telemetry, UGC, in-app data), data lifecycle governance, and responsible AI principles.

• Demonstrated experience working cross-functionally with Product, Legal, Privacy, Security, and Engineering teams.

• Knowledge of regulations such as GDPR, CCPA, and global privacy/AI frameworks.

• Familiarity with metadata management, data catalogs (e.g., Microsoft Purview), and data lineage practices.

• Exceptional communication skills, with experience translating technical policies into customer-facing or executive-ready narratives.

• Ability to influence without authority and drive adoption of data governance practices across business units.

Preferred Qualifications

• Experience in high-growth SaaS environments or companies with telemetry-rich product portfolios.

• Hands-on involvement in building or contributing to a customer-facing Trust Center or ethical AI initiative.

• Understanding of AI model development pipelines and associated data governance risks.

• Certifications such as CDMP, DCAM, AIGP or similar are a plus.

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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