As a Customer Support Specialist, you'll support clients, troubleshoot issues, onboard new customers, and enhance client retention efforts within the legal tech industry.
What is the role?
We have a reputation for excellent customer service. As a LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw.
In this role, you will:
- Support existing customers via chat, email, and phone
- Diagnose and troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in MerusCase features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
Qualifications:
- 1-2 years of customer support experience
- SaaS experience preferred
- Strong initiative and creative problem solving
- Strong communication skills and introspection to understand customer needs
- Able to work well with a team and independently
- Excellent conflict management skills
- Experience in the legal or consulting industry advantageous
Who is the ideal candidate?
- You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty
- You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
- Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment
- Excellent with user-experience design principles and data analytics
Benefits/Perks:
- Competitive salary
- Paid vacation + sick and parental leave
- Remote working flexibility
- Company culture that encourages work / life balance
- 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads post-sales success for strategic enterprise accounts, partnering with C-level executives to drive business transformation, adoption, renewals, expansion, and customer value. Develops success metrics, mitigates risks, coordinates cross-functional teams and partners, and guides Customer Success teams toward operational KPIs. Requires extensive leadership experience in management consulting, solution consulting, or technology-enabled business transformations, plus strong executive relationships and enterprise account expertise.
Top Skills:
AICloud ComputingSaaSServicenow
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Own the full outbound sales cycle for mid-market merchants, from prospecting through negotiation and close. Build pipelines through cold outreach and social selling, develop multi-product Square solutions, conduct discovery and demos, manage complex stakeholder deals, forecast accurately in Salesforce, and consistently exceed revenue targets while collaborating with business development and cross-functional teams.
Top Skills:
Salesforce
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Leads the enterprise Quantitative Capital Insights team, directing economic capital modeling, capital adequacy analysis, stress testing, governance, and decision support. Advises executives and the Board on capital allocation, risk financing, M&A, pricing, portfolio optimization, regulatory matters, and strategic planning. Builds relationships across business units and enterprise functions, integrates teams, advances modeling infrastructure, and translates complex quantitative analysis into actionable recommendations.
Top Skills:
IglooExcelNaic Regulatory Capital StandardsOrsaPythonRSQL
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
