Customer Support Specialist - Daylight

We’re Changing the Rentals Industry

We’re a profitable, growth-stage company building industry-leading martech and data products for the rentals industry. While originally known for building and operating one of the U.S.’s largest rental marketplaces - Rentable, our focus has shifted to our category-leading AI and data SaaS products with triple-digit growth rates.

We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. 

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

As the Support Specialist for our Daylight product, you will be instrumental in ensuring a seamless customer experience for our multifamily partners as they adopt and utilize our revenue management platform. You will collaborate closely with our Pricing Advisors, Implementation team, and Customer Success Managers to troubleshoot technical issues, resolve data and configuration challenges, and provide timely support that drives customer confidence and retention.

This role requires exceptional problem-solving skills, technical curiosity, and a customer-first mindset. You’ll serve as a trusted point of contact for users, ensuring platform reliability, quick issue resolution, and consistent, high-quality communication.
Responsibilities:

• Support Customers: Serve as the primary point of contact for customer inquiries, troubleshooting, and technical support related to revenue management tools and data feeds.
• Investigate & Resolve Issues: Diagnose and resolve system, data, and performance issues quickly and effectively, escalating as needed to internal teams.
• Collaborate Cross-Functionally: Partner with Pricing Advisors, CSMs, and Product teams to ensure smooth handoffs, accurate configurations, and timely resolutions.
• Maintain System Health: Monitor integrations, data accuracy, and system performance, identifying and addressing recurring issues to prevent future disruptions.
• Document & Communicate: Create clear internal documentation and customer-facing knowledge articles to support scalable issue resolution.
• Enhance Customer Experience: Track common feedback and support trends to identify opportunities for process improvement and product enhancement.
• Contribute to Onboarding: Assist with the technical setup and validation of new customer accounts during the onboarding process.

Qualifications:

• 2+ years of experience in a customer support, operations, or technical troubleshooting role — preferably within SaaS, PropTech, or property management.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve system or data-related issues.
• Familiarity with property management or revenue management software (e.g., RealPage, Yardi, Entrata, ResMan, etc.) a plus.
• Proficiency in Excel and/or Google Sheets for data analysis and reporting.
• Excellent written and verbal communication skills, with the ability to explain complex issues in simple terms.
• Highly organized and able to manage multiple open tickets or projects simultaneously.
• Self-starter with a service-oriented mindset and desire to continuously improve customer satisfaction.

Why Rentable:

• 100% remote workplace
• Competitive Compensation
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program
• No A**hole policy

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.