Provides bilingual English-Spanish customer support through phone, email, and chat. Processes orders, answers account, product, pricing, and shipping questions, recommends solutions, builds customer relationships, and assists with website and online ordering. The role is full-time and on-site, with training provided and no prior customer service experience required.
Bilingual Customer Support Specialist
Pay from $28 to $33 per hour with significant growth and earning potential!
Includes $2 Shift Differential
California Branch
4810 South Hellman Avenue, Ontario, CA 91762
Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.
Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
Why Customer Service at Uline?
- Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
- Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
- Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.
Position Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Minimum Requirements
- High school diploma or equivalent. Bachelor's degree preferred.
- Excellent problem-solving, listening and communication skills.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center and nearby walking path.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-JW2
#LI-CA001
(#IN-CACS)
#ZR-CACS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Uline Ontario, California, USA Office
Ontario, United States
Similar Jobs
Retail
Provides bilingual English-Spanish customer support through phone, email, and chat. Processes orders, answers account and product inquiries, recommends solutions, explains pricing and shipping, and helps customers use Uline’s website and online ordering system. The role is full-time, on-site, and overnight, with extensive daytime training lasting approximately six to seven months.
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Provides outsourced HR consulting and support to clients across benefits administration, performance management, onboarding, offboarding, compliance, HRIS optimization, documentation, and general HR operations. Builds client relationships, addresses HR concerns, researches employment regulations, improves processes, and contributes to service-line growth and business development.
Top Skills:
AdpClient Relationship Management ToolsHrisIsolvedMicrosoft Office SuitePaylocityVirtual Meeting Platforms
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Build and deploy production-grade AI and machine learning solutions for marketing and sales, including LLM agents, data-quality pipelines, semantic search, RAG, analytics, and integrations with Salesforce, Marketo, and Adobe platforms. Define evaluation and governance practices, monitor AI services, implement privacy controls, and collaborate with platform teams. Train and mentor technical and business stakeholders on responsible AI adoption while supporting DevOps, incident response, and operational runbooks.
Top Skills:
Adobe AnalyticsAdobe Experience CloudAgent FrameworksAlgoliaAWSAzureCi/CdDatabricksElasticsearchEmbeddingsEvent-Driven ArchitectureGitGitlab Ci/CdHybrid SearchJavaJavaScriptJenkinsKafkaLlm ApisMachine LearningMarketoOpensearchPrompt EngineeringPythonRagRest ApisSalesforceSemantic RetrievalSnowflakeSQLTypescriptVector Search
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
