Provide customer assistance via live chat, email, and social media; troubleshoot product/service issues; maintain accurate interaction records; and collaborate with teams to resolve complex issues.
The Remote Customer Support Representative will assist customers via various online channels (chat, email, etc.). You will resolve issues, provide information, and ensure customer satisfaction.
Description:
- Provide assistance through live chat, email, and social media platforms.
- Troubleshoot and resolve customer issues with products or services.
- Maintain accurate records of customer interactions.
- Collaborate with other teams to resolve complex issues.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer support or technical support experience.
- Strong written communication skills.
- Experience with online support tools or CRM systems.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Work-from-home flexibility.
Top Skills
Crm Systems,Online Support Tools
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
