Customer Support Engineer - Jacksonville, FL

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Overview:

Revvity is seeking a Customer Support Engineer to join the Service Team in our Diagnostics Business Unit. The individual will be responsible for supporting our Newborn Screening Customer in Jacksonville, FL but other customers in the US also, as needed.

• Travel requirements: 95% travel within Jacksonville, FL and 5% travel to other locations including Atlanta, GA, Columbia, SC, and Puerto Rico, PR.

Products Supporting:

• Zephyr: Automated liquid handling workstation for high-throughput sample preparation
• Janus: Automated workstation for liquid handling, sample preparation, and assay processing
• Sciclone: Flexible liquid handling platform for genomic and cellular applications

Responsibilities:
The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at the customer site ensuring best-in-class service including:

• Install, Maintain, and Repair all equipment at this customer site
• Act as primary Service liaison for this customer building a strong relationship ensuring their satisfaction
• Minimize downtime of all equipment onsite
• Keep area Team Leader and Area Sales Manager informed of all issues
• Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
• Manage and complete all Service Order in a timely manner
• Order and maintain appropriate inventory to support the account
• Submit Quality Notifications in a timely manner
• Accountability for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment
• Complete company assigned training in a timely manner
• Report potential quality issues via the corrective action process
• Travel 5% by car/plane to other customers in the Southeast region

Basic Qualifications:

• BS/BA in Chemistry, Biology, Engineering or another science-related field AND
• A minimum of 2 years' experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation OR
• Associate's degree and 4 years' experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

Preferred Qualifications:

• Experience with Automated Liquid Handling, Microfluidics, and motion control systems
• Preference for previous Waters or Sciex products (LCMS, MSMS)
• Previous manufacturer-related service experience (Waters, Sciex, Agilent)
• Ability to troubleshoot and diagnose complex technical issues
• Strong electro-mechanical skills.
• Excellent organizational and communication skills.
• Valid Driver’s License
• Experience in MS-Office products

#LI-JB1

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance  

• Paid Time-Off

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact [email protected].