Customer Support Coordinator

About Energy CX:

Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs. 

Why Energy CX? 

• Recession proof industry
• Entrepreneurial and ambitious culture with a great team oriented environment
• Fastest growing energy broker in the country
• Recognized by Fortune and Great Places to work US
• Named on Inc 5000’s list of America’s fastest growing companies

Compensation

• Year One Expected Earnings → $50,000

Title: Customer Support Coordinator About this Job

This position is for someone who enjoys solving problems and has the patience to persist through challenging situations. We are looking for an individual who has the ability to multitask. They thrive in a fast-paced, dynamic environment and prioritize customer satisfaction with a constant positive attitude.

Objectives of this Role

• Act as the liaison between customers, utility companies, and internal teams
• Provide unparalleled customer service through quick, efficient, and clear communication
• Enhance department systems and processes to support scalability and efficiency

Daily and Monthly Responsibilities

• Collaborate with internal teams (Sales and Customer Success) to resolve customer challenges.
• Coordinate directly with utilities and suppliers to address and resolve issues.
• Provide timely status updates to customers and ensure their questions are answered.
• Identify proactive solutions to common customer challenges.

Skills & Qualifications 

• Strong organizational skills with a proactive, action-oriented mindset.
• Excellent communication, interpersonal, and time-management abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Eagerness to learn and grow within the company.
• Experience in customer service, customer success, project management, or operations is a plus.

ECX Benefits

PTO

• 15 days but highly flexible
• All major holidays
  • Half day on the Wednesday before Thanksgiving
    • Thursday & following Friday fully off 
  • 12/24 - 1/2 Company break (Subject to be longer, but at minimum, all employees can expect this time off

Insurance 

• Health - We cover 50% of your monthly premium cost
• Dental - We cover 50% of your monthly premium cost 
• Vision - We cover 50% of your monthly premium cost
• Basic Term Life & AD&D insurance policy- We cover 100%

401(K)

• Employer match 20% of total contribution on up to 5% of salary 

Additional 

• Work from home on Fridays
• 20 work from home days per year (in addition to WFH Fridays) 
• Wednesday catered lunches
• Gym membership at on-site gym facilities
• Frequent company events

Energy CX Company Culture

Our culture is not for everyone. 

We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow. 

We have a shared and unique set of values

Customer Obsession - Deep Desire to Delight the Customer 

Continuous Growth - Fail Forward

High Standards - Raise The Bar

Bias for Action - Don’t Talk, Do

Radical Honesty - Share Your Thoughts

Effective Communication - Be Clear & Concise 

Prioritization - Do What’s Important, Not Urgent 

Long-Term Thinking - Eat Your Vegetables 

Resourcefulness - Be Independent

Discipline - Be Consistent

Focus - Dive Deep 

Pursuit of Fulfillment - Be Your Best

Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.

Hiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.