The Customer Support Assistant handles client inquiries, resolves issues, maintains records, provides admin support, and collaborates with teams to ensure service quality.
Company Description
Trillex Creative Marketing is a forward-thinking marketing firm dedicated to driving brand growth through innovative strategies and impactful campaigns. We are committed to developing talent from within, fostering a collaborative environment where individuals can grow into confident leaders while contributing to meaningful business success.
Job DescriptionWe are seeking a detail-oriented and client-focused Customer Support Assistant to join our growing team. In this role, you will serve as a key point of contact for clients, ensuring their needs are addressed efficiently and professionally. You will support daily operations by handling inquiries, resolving concerns, and maintaining high standards of service.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and internal systems
- Assist clients with product and service-related questions
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to resolve issues effectively
- Monitor and follow up on open cases to ensure timely resolution
- Provide administrative support to the customer support team
- Uphold company standards for professionalism and customer care
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Problem-solving mindset with attention to detail
- Ability to work both independently and within a team
- Basic proficiency with computer systems and office tools
- Adaptability in a fast-paced work environment
- Competitive salary package
- Opportunities for professional growth and career development
- Supportive and collaborative team environment
- Skill development and ongoing training
- Stable full-time position with consistent schedule
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