As a Customer Support Analyst, you will implement monitoring systems, provide Level 1 client support, and propose process improvements to enhance operational efficiency.
Remote, APAC, Full Time, Individual Contributor, 1 year of experience
Who We Are
At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.
Shape your future with Yuno!
We are Orchestrating the best high-performing team! If you are an Customer Support Analyst ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions, contributing to our global expansion.
As a Customer Support Analyst you will be part of the Implementation & Technical Account Manger Team.
🟣 Your challenge at Yuno
• Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate.
• Prevention of critical incidents before they impact clients.
Provide data-driven insights and propose improvements, positioning the NOC as a strategic team.
• Create standardized processes that ensure operational excellence and enable scalability.
• Ensure continuous operational coverage with well-defined shifts and seamless handovers.
• Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary.
🟣 Skills you need
Minimum Qualifications
• Basic knowledge in monitoring tools.
• Passionate about technology.
• Proficiency in Jira.
• Customer empathy and focus.
• Problem-solving.
• Fluent English.
🟣 What we offer at Yuno
• Competitive Compensation
• Remote work - You can work from everywhere!
• Home Office Bonus - We offer a one time allowance to help you create your ideal home office.
• Work equipment
• Stock options
• Health Plan wherever you are
• Flexible Days off
• Language, Professional and Personal growth courses
Top Skills
JIRA
Monitoring Tools
Similar Jobs
Software
As a Customer Support Specialist at HubSpot, you will assist clients with their business growth through personalized support and problem-solving using HubSpot tools. You'll communicate via chat, email, and phone to resolve issues and collaborate with internal teams to enhance customer usage of HubSpot products.
Top Skills:
APIsCSSHTMLHubspot
Cloud • Information Technology • Security • Software
As a Sr. Solutions Engineer, you'll advise customers, drive expansions and adoption, and engage with cross-functional teams to enhance customer value.
Top Skills:
CloudContainersDevOpsIt OperationsMicroservicesSecurity
.png)
Big Data • Cloud • Digital Media • Machine Learning • Mobile • Software • Industrial
As a FastTrack Architect, you will coordinate technical deployments and onboarding services, helping customers adopt Autodesk D&M solutions through guidance and support.
Top Skills:
Autodesk InventorAutodesk Platform SolutionsFusionVault
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
