Customer Support Agents

Position Overview
AutoDS is looking for customer-oriented and tech-savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager.

In this role, you’ll act as a key point of contact for our users, providing product and service information while resolving issues accurately and efficiently. You’ll bring patience, empathy, and excellent communication skills to every interaction, advocating for users and ensuring a high standard of service. This is a deeply technical role, and you'll be expected to develop strong expertise in our platform and tools. 

Key Responsibilities

• Manage incoming online chats and support tickets
• Identify and assess customers’ needs to ensure satisfaction
• Build trust and rapport with customers through open and clear communication
• Provide accurate, complete, and timely information using appropriate methods and tools
• Handle complaints, provide effective solutions and alternatives within set timeframes
• Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made
• Document customer interactions thoroughly to maintain accurate records and assist internal teams
• Follow all communication procedures, guidelines, and policies
• Go the extra mile to engage and delight customers
• Manage incoming online chats and support tickets across multiple products and pipelines
• Quickly adapt to different workflows, tone, and priorities depending on the pipeline.

Requirements:

• Proven customer support experience (technical preferred)
• Strong technical aptitude, with eagerness to learn new platforms and tools
• Familiarity with CRM systems and standard support practices
• Excellent communication and presentation skills in English (spoken and written)
• Customer-focused, adaptable, and able to handle a range of personalities and situations
• Strong multitasking abilities, with excellent time management and prioritisation skills
• Ability to work full-time within assigned shift patterns, with occasional flexibility if required
• Ability to work under a b2b contract
• Fully remote role—requires a reliable computer and a stable internet connection
• Strong ability to switch between different products, workflows, and communication styles efficiently. 

Nice to Have

• Experience in eCommerce, dropshipping, or SaaS environments
• Familiarity with Shopify, eBay, Amazon, and other major selling channels
• Previous experience working remotely or with international teams

If this sounds like you, send us your CV – we’d love to hear from you!