The Customer Success Team Leader manages a team of CSMs, ensuring exceptional customer experiences and driving adoption, retention, and growth while aligning with strategic goals.
The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio.
As a Team Leader, you’ll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You’ll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction.
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ((or 2.5+ years of experience in similar roles at Aidoc)).
- 1+ years of team leadership experience (formal or informal), with a demonstrated passion for coaching, mentoring, and people development.
- Experience in Healthcare and AI industries for 2.5+ years.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and relationship-building skills, especially with cross-functional teams and external stakeholders.
- Comfortable using CS tools like Gainsight, Catalyst, Salesforce, or equivalent platforms.
- 25%-50% travel
- Candidates must be based in the Northeast U.S. or Florida and within reasonable distance of a major airport.
Preferred Qualifications
- Experience in a B2B SaaS company or in managing enterprise customer relationships.
- Familiarity with customer lifecycle management, success planning, and customer journey mapping.
- Demonstrated success improving customer retention and expansion.
Top Skills
Catalyst
Gainsight
Salesforce
Similar Jobs
HR Tech • Information Technology • Professional Services • Sales • Software
Lead and mentor a team of Customer Success Managers, manage enterprise accounts focusing on renewal and expansion, and optimize client relationships and strategies to achieve KPIs.
Top Skills:
AirtableIntercomQuicksightSalesforceSlackWeb-Based TechnologiesZendesk
Consumer Web
As Customer Success Team Lead, manage a team of CSMs, drive customer retention, achieve ARR targets, and collaborate cross-functionally to ensure customer satisfaction and growth.
Legal Tech • Software • Generative AI
As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.
Top Skills:
B2B SaasLegal Technology
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
