Customer Success Specialist

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model.

Givebutter has been certified as a Great Place to Work® every year since 2021, and is the #1 rated nonprofit software company on G2 across multiple categories.

Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. 

Givebutter is hiring a Customer Success Specialist who is passionate about helping nonprofits succeed through effective fundraising and thoughtful product adoption. This role combines hands-on customer support with foundational fundraising guidance to help customers realize value from Givebutter’s platform after onboarding.

As a member of our growing Customer Success team, you will support a scaled portfolio of nonprofit customers by delivering structured education, facilitating adoption of core workflows, and ensuring a positive post-onboarding experience. You will work within established success programs and playbooks, partnering closely with Customer Success Managers and cross-functional teams to identify risks, surface feedback, and support long-term success on Givebutter.

• Have experience in customer support, customer success, or sales roles within a technology or SaaS environment.

• Have a foundational understanding of nonprofit fundraising, donor engagement, or development, and are eager to apply that knowledge in a customer facing role.

• Are clear, friendly communicators who enjoy helping customers learn and use new tools.

• Are comfortable following structured processes while managing multiple customer interactions.

• Enjoy teaching and guiding users through software workflows.

• Are proactive, organized, and attentive to detail.

• Thrive in a collaborative, fast paced environment and enjoy supporting team wide success.

• Host and support 1:many and some 1:1 sessions focused on product usage, common fundraising use cases, and adoption milestones.

• Support customers post onboarding through structured, playbook-driven success motions.

• Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.

• Deliver foundational fundraising guidance using established frameworks and resources.

• Respond to inbound customer questions and proactively address adoption blockers.

• Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.

• Capture and route customer feedback to internal teams.

• Partner with Support, Onboarding, and Customer Success Managers to ensure a smooth and consistent customer experience.

• 1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, tech sales, or similar.

• Comfort supporting multiple customers simultaneously in a scaled environment.

• Strong written and verbal communication skills, with an ability to explain concepts clearly and concisely.

• Tech-savvy, with confidence in learning and teaching software tools.

• Strong organizational skills and attention to detail.

• Experience with nonprofit CRMs or online fundraising platforms is a plus.

• A customer-first mindset and willingness to collaborate cross-functionally.

• Nice to have: 1 to 2 years of experience working with nonprofits, fundraising, donor engagement, or community-based organizations.

Benefits

• Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).

• Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.

• Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.

• Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.

• 401k: We offer a 3% 401k match for all eligible employee's.

• Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.

• Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.

• Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.

• Family Care Support: Access a company-paid UrbanSitter membership plus care credits to book trusted, background-checked caregivers for childcare, senior care, pet care, and household support when you need it most.

• Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.

• Coworking Stipend: Enjoy a monthly stipend that gives you the freedom to work from coworking spaces or cafés whenever you need connection, community, or a change of scenery.

• Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.

• Professional Development: We offer learning and development reimbursement opportunities.

• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.

Interview Process

Below is a high-level outline of our standard interview process

1. Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics.

2. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager.

3. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches

4. Values Interview: A conversation with team members focused on how you align with our core values and leadership principles.

5. References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact.

6. Offer: If all goes well, we’ll move to the offer stage!

Please note, we will have an AI note-taking tool join most of our interviews.

Hi potential new butterslice! A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!