Customer Success Specialist

Job Description:

As a Customer Success Specialist, you’ll be responsible for using scale techniques to handle a large portfolio of customer contracts and drive value-based conversations throughout the customer lifecycle. You’ll focus on supporting, managing, and closing renewal transactions while collaborating across Revenue and Success, Marketing, and Legal teams to improve renewal forecasts and identify upsell opportunities. When expansion opportunities arise, you’ll partner closely with Account Executives to ensure the right resources are engaged to grow customer accounts.

Who you’re committed to being:

• A proactive relationship-builder who puts the customer’s success at the center of every conversation.

• A data-driven professional who thrives in managing a high-volume portfolio while maintaining attention to detail and quality.

• A collaborative teammate who works effectively across functions to deliver customer and company goals.

• A results-oriented individual who finds creative, scalable ways to mitigate risk and drive renewals.

• A clear, confident communicator who’s comfortable leading conversations via email, phone, and virtual meetings.

What you’ll do:

• Manage the complete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.

• Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies.

• Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience.

• Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes.

Experience you’ll bring:

• Proven experience renewing customers and identifying expansion opportunities.

• Background in business development, sales, or scaled customer success environments.

• Track record of success managing a high-volume portfolio using data insights to improve efficiency.

• Strong communication and organizational skills across multiple channels (email, phone, webinars, and virtual meetings).

• Business acumen and analytical ability to address customer situations and drive measurable results.

• Willingness to travel up to 10%.

Requirements:

• B2B SaaS experience; familiarity with SaaS renewal motion 

• Requires a minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience.

• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

• Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. 

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location 

• We’re mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We’re lifelong learners and champion team member growth and advancement

• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. 

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. 

Pay Transparency:

The annual US base + variable range for this role is $72,000 - $90,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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