Customer Success Specialist

About BizzyCar

BizzyCar is an innovative software platform that enhances automotive dealership service operations by streamlining service appointments, recall management, mobile service, customer engagement, and retention. Our mission is to empower dealerships to maximize operational efficiency, boost revenue, and enhance customer satisfaction.

About the role

BizzyCar is searching for a dedicated Customer Success Specialist to be a key player on our Customer Success team. In this role, you'll take ownership of customer accounts and contribute to building an innovative, results-focused team. You’ll be driving strategies that increase customer satisfaction, improve retention, and unlock value through BizzyCar’s solutions. Your efforts will directly impact key performance metrics, including customer satisfaction, time-to-value, logo retention, and both gross and net retention rates.

Requirements

• Subject Matter Expertise: Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers.
• Customer Onboarding & Training: Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success.
• Retention & Upsell: Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions.
• Voice of the Customer: Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements.
• Collaboration: Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed.
• Process Improvement: Design and implement new processes within the Customer Success team to enhance efficiency and customer value.
• Support Review: Monitor customer support tickets to guarantee satisfaction and address performance issues.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment.
• Exceptional verbal and written communication skills, including the ability to lead formal presentations.
• Ability to establish trust with customers through competence and rapport.
• Strong analytical skills, comfortable interpreting and presenting data insights.
• Detail-oriented with excellent organizational and time-management skills to drive successful execution.
• Highly curious, eager to learn, and adaptable to new challenges.
• Team player with the ability to collaborate on customer accounts, new features, and internal processes.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer:

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. 

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.