Customer Success Specialist

Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations.
We ensure our nation's healthcare workforce is healthy, safe, and compliant to work. Learn why Propelus is trusted by 5+ million professionals:

https://propelus.com/.

We're looking for a detail-oriented Customer Success Specialist to join our team. In this role, you will be the driving force behind product adoption, customer retention, and long-term value realization. You'll operate with increasing autonomy, partnering closely with our Support and Professional Services teams to guide customers from onboarding through their entire lifecycle. Your data-driven approach will be key to helping our users maximize platform value and achieve their goals.

What You'll Do

• Own Customer Onboarding and Education: Partner with our Professional Services team to guide new customers through an efficient and scalable onboarding process. Provide tailored education and proactive support to drive the adoption of new features.

• Proactive Relationship Management: Build and maintain strong relationships with a portfolio of customers, acting as a trusted advisor to ensure they are getting the most from our platform.

• Monitor Customer Health & Engagement: Monitor and analyze usage metrics, customer health scores, and key data points. Deploy strategic playbooks to identify opportunities for increased customer satisfaction and to minimize churn.

• Collaborate on Issue Resolution: Partner with our Customer Support team to escalate critical issues, ensuring timely resolution and uncovering recurring trends.

• Drive Revenue Growth: Guide customers through the renewal process and collaborate with our Sales team to identify and capitalize on additional revenue opportunities, including upsells, expansions, and cross-sells.

• Contribute to Team Success: Collaborate within the Customer Success team to exchange best practices, share insights, and contribute to the achievement of team-wide goals.

What You'll Bring

• 1-2 years of experience in a Customer Success, account management, or customer support role, preferably within a SaaS company.

• Exceptional communication and interpersonal skills, with the ability to build rapport and manage relationships effectively.

• A strong understanding of customer success principles, including churn reduction and retention strategies.

• Excellent problem-solving abilities and a meticulous attention to detail.

• A proven ability to work independently and manage your time effectively.

• Experience using a CRM or Customer Success Platform (CSP) like Hubspot or Gainsight.

Preferred Qualifications

• A Bachelor's degree or equivalent experience.

• Experience with compliance management technology or a basic understanding of compliance principles.

• Demonstrated ability to quickly learn and master new technologies.

• Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.

• Professional development allowance to help you grow in the ways that mean the most to you.

• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.

• 401K with company matching, as well as financial planning education and resources.

• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, or fresh produce delivered to your door.

• Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees. This job is open to candidates authorized to work in the US and located within US borders.