Responds to customer enquiries through inbound calls and email, resolves concerns, explains self-service and automated banking options, conducts transaction confirmation callbacks, requests supporting documents, and performs specified KYC tasks. Requires fluent English and Mandarin, strong communication and rapport-building skills, willingness to work rotating 24/7 shifts, and at least SPM-level education. Banking customer service experience is advantageous, but fresh graduates are encouraged to apply.
Overview
Qualifications
Responsibilities
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
Qualifications
Job Requirements:
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Education level : SPM and above
- Able to work in 24*7 Shift rotational basis
- Proven ability to promote and build extraordinary customer rapport
- Experience in a bank or financial institution customer service environment will have added advantage
- Willingness to learn and improve
- Fresh Graduates are encourage to apply.
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.
Similar Jobs
Software
Provide Mandarin customer support through email and live chat. Responsibilities include answering inquiries, explaining products and policies, resolving and escalating issues, documenting interactions, maintaining service quality, and meeting performance targets while working rotational shifts on-site.
Top Skills:
EmailLive Chat
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate coverage, and converts prospects into policyholders. The role includes paid training and Property and Casualty licensing support, requires strong communication and persuasion skills, and follows a weekday-plus-weekend schedule. Employees work remotely using company-provided equipment and must maintain a dedicated workspace with reliable wired high-speed internet.
Top Skills:
Cable InternetDsl InternetFiber InternetPc
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manage high-exposure cyber insurance claims, including coverage evaluation, reserves, litigation, negotiations, mediations, and claim resolution. Coordinate active incident response with breach coaches, forensic investigators, communications teams, and cybersecurity vendors. Assess forensic findings, business interruption documentation, data restoration, and liability issues. Prepare reports, identify claim trends, support audits, engage brokers and reinsurers, and contribute to cyber claims strategy and thought leadership.
Top Skills:
CmsCybersecurityDigital Forensics And Incident Response (Dfir)
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
