Manage customer relationships, provide proactive support, assist with onboarding and troubleshooting, promote product adoption, and relay customer feedback to product teams to ensure customer success.
We are seeking a Customer Success Representative to help customers achieve their goals by providing proactive support and guidance. This is a remote position.
Description:
- Build and maintain relationships with customers to ensure they are satisfied with our products or services.
- Proactively reach out to customers to ensure they are achieving success.
- Assist customers with onboarding, troubleshooting, and product utilization.
- Provide feedback to product and service teams based on customer insights.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree preferred.
- 1+ years of experience in customer success, account management, or support.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to work independently and manage multiple accounts.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Career development and growth opportunities.
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
