Customer Success Representative

Revelyst, the future standalone Outdoor Products company at Vista Outdoor is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.

We are seeking a Customer Success Representative to join our team who will provide sales support, customer service, and manage orders for an assigned territory of Sales Representatives and Fox Authorized Wholesale Dealers. As a level II support agent, you will also provide support to Fox E-Commerce consumers when called into action during peak support periods of the year.

This position reports to the Sr. Manager NA Sales Ops/Customer Success and is based in our Irvine, CA office, hybrid Tuesday - Thursday.   

Principal Duties and Responsibilities:

• Support inbound calls, email, and chat from Sales Representatives and Customers; self-manage schedule and coordinate callbacks or offline work mode in collaboration with your manager
• Manage all support requests for your assigned territory within Service Level Agreements and provide overflow support for other territories when required to help the team achieve daily service goals
• Traditional support requests include, but are not limited to order entry support, order status, order adjustments, delivery block management, backorder inquiries, stock checks, quotes, warranty claims, return requests, and invoice inquiries
• Proactively manage open orders to help our sales team focus on selling and not operations; ensure timely conversion of orders to our distribution centers in accordance with allocation and fulfillment guidelines
• Familiarization with all sales and promotions to ensure all orders are priced accurately prior to shipping
• Collaborate with Accounts Receivable to release orders in accordance with our credit management policies; correspond with dealers on credit card and open account application requests
• Partner with sales to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
• Build strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagement
• Assess customer needs and opportunities; suggest how we can meet these requirements to help our customers be successful with Fox and Shift products
• Attain an intricate level of Product Knowledge and a working knowledge of Fox and Shift Brands, History, Image, Mission, and Values
• Support outbound call campaigns, lead generation, and sales programs as required
• Other duties and administrative tasks as required

Requirements/Qualifications:

• A minimum of 2-3 years customer service, inside sales, or retail sales experience is required 
• Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required
• Working knowledge of SAP operating system is required
• Previous experience with Salesforce, ZenDesk or similar CRM systems
• Bilingual French fluency preferred
• Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus

Pay Range:

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled