Manage customer onboarding, ensuring data integration and troubleshooting issues. Collaborate with cross-functional teams to enhance onboarding efficiency.
About Haus
Haus is a first of its kind decision science platform for the new digital privacy paradigm where data sharing and PII is restricted. Haus uses frontier causal inference based econometric models to run experiments and help brands understand how the actions they take in marketing, pricing and promotions impact the bottom line. Our team is comprised of former product managers, economists and engineers from Google, Netflix, Amazon and Meta who saw how costly it is to support high-quality decision science tooling and incrementality testing. Our mission is to make this technology available to all businesses, where all the heavy lifting of experiment design, data cleaning, and analysis/insights are taken care of for you. Haus is working with well known brands like FanDuel, Sonos, and Dr. Squatch, helping them achieve more than 30x ROI by running experiments to make more profitable decisions. We are backed by top VCs like Insight Partners, 01 Advisors, Baseline Ventures, and Haystack.
What you'll do
As a Customer Onboarding Manager at Haus, you will be responsible for shepherding new Haus customers through the onboarding process and ensuring they are well-equipped to maximize value from the Haus platform. You will work hand-in-hand with our data engineering team to ensure customers’ data is properly integrated into the Haus platform and will work directly with customers on troubleshooting. You have strong attention to detail, are personable, and can explain technical solutions to every type of user.
Roles & responsibilities will include:
- Lead project management for customer data ingestion, partnering closely with Data Engineering and Data Operations to ensure a smooth onboarding process
- Collaborate closely with Sales and Customer Success to ensure a seamless transition between the Sales process to post-onboarding lifecycle with Customer Success
- Own customer Kick Off Call and ensure customer progresses through the data onboarding process within defined SLAs
- Independently manage triage and debugging of data onboarding and data integration issues
- Own documentation around onboarding and ensure it’s maintained and up to date
- Identify automation and efficiency improvements, and work with cross-functional teams at Haus to drive these initiatives to completion
Qualifications
- 4+ years of experience in Technical Program Management, Technical Implementation, and/or Customer Support Engineering
- Experience in customer-facing project management
- Experience with data transfers using platforms like Snowflake, S3, BigQuery, Shopify, Amazon Seller Central, etc.
- Experience with integrations with common data management tools
- Ability to communicate with both technical and non-technical audiences; experience connecting the dots between engineering and customers
- Detail-oriented and an ability to work under pressure and within deadlines.
- Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once
- Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy
- Understanding of paid marketing and/or analytics is a plus
- Experience with database management, SQL, and business analytics is a plus
What we offer
- Competitive salary and startup equity
- Top of the line health, dental, and vision insurance
- 401k plan
- Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)
Haus is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Top Skills
Amazon Seller Central
BigQuery
Data Management Tools
S3
Shopify
Snowflake
SQL
Similar Jobs
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Lead technical solution architecture for Digital Transformation, mentor teams, evaluate capabilities, and engage with stakeholders to drive business performance.
Top Skills:
SysmlTogafUaf
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Sales Development Representative, you'll generate leads for Account Executives through outreach to prospective restaurant owners via calls, emails, and social media. You'll qualify leads and schedule meetings while developing into more specialized sales roles over time.
Artificial Intelligence • Cloud • Fintech • Professional Services • Software • Analytics • Financial Services
The Senior Director of Customer Trust leads GRC strategy, manages customer assurance engagements, improves compliance processes, and oversees a team.
Top Skills:
ConveyorFedrampGdprIso 27001NistSoc 1/2SoxVantaWhistic
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
