Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.
Multiplier is an identity governance and security tool used by leading organizations worldwide.
We're a fully remote, sustainably run and profitable startup that's just turned 3 years old!
As our first Customer Success Manager, you will be responsible for helping to onboard new customers as well as managing and responding to support requests.
You’ll play a key role in ensuring our customers have a great experience with our product and our team. This position combines elements of support, customer success, and sales, making it a key customer-facing role on our team.
This is a part-time contractor position (approximately 20 hours/week).
What you’ll be doing
- Reactive support: managing the support inbox
- Proactive support: reaching out to customers to help them improve their Multiplier setup
- Handling calls: demos, onboarding, strategy, etc.
- Writing documentation to address common user challenges
- Recording video content like instructional videos and product demos
Key skills
- Previous experience in a customer support/success role in a SaaS company.
- Native-level fluency in English
- Very comfortable on calls and video
- A scrappy mentality — you wear many hats and are willing to get your hands dirty.
- Technical curiosity or experience — interested in becoming an expert in a specialized product for technical teams.
Schedule
This is a part-time contractor position (approximately 20 hours/week), with the potential to go full-time.
The schedule is very flexible. We’d like you to check the support inbox daily, but you can distribute the rest of the work as you feel necessary. All of the team members respect the asynchronous style of communication.
You don’t have to open up your entire calendar for the calls, only a few convenient blocks 2-3 times per week.
Timezone
The team is 100% remote.
Amaresh, who will be working with you most closely, is based in Australia. Many of the customers are based in the US.
The ideal candidate will have a few hours of overlap with US business hours.
Perks
- 100% remote work environment
- Flexible hours
- 4 weeks of paid vacation per year
- Team-first, sensible working environment
Similar Jobs
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.
.jpg)
Artificial Intelligence • Computer Vision • Machine Learning • Payments • Real Estate • PropTech
Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.
Top Skills:
AIData AnalyticsOperational Tracking Systems
Fintech • Real Estate • Software • PropTech
Own post-sale relationships for a portfolio of clients to drive adoption, value, retention, and expansion. Use dashboards and AI-driven alerts to monitor account health, lead QBRs, build multi-threaded client relationships, and collaborate with Product, Engineering, and Sales. Pilot AI workflows and contribute to CS playbooks while tracking revenue risk and upsell opportunities.
Top Skills:
Ai ToolsBrighthire.AiHubspotIntercomJIRASalesforceZendesk
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
